Oh dear PN, router number 7 has just shown its first symptom of locking up.
We had a trusty old Mentor router.. old, basic, had to reboot for port adjusting etc but very reliable with no problems with it until our line was renumbered. BT got something wrong, sent an engineer... within a week mentor was dead after over heating a couple of times and loosing the connection.
Then we got through 4 zoom routers. All of which were fine for a month or two and would then over heat, lock up, refuse to do anything, just like the mentor in its final week.
Then came the netgear.. same thing applies..
Then came the Edimax, frequent problems but it managed to survive a whole year before finally going the same way as the others. It will be remembered for it's mighty fight and determination
Now we're on #7. Yes, you read that correctly, router number 7 (SEVEN, S.E.V.E.N, SeVeN, sEvEn 8-1, 6+1) bought in August for a rather steep £95.. guess what just happened?
It locked up, disconnected the internet and became rather hot just 3 weeks after purchase
A quick reboot turned into 3 minutes before it would sluggishly let me into the admin pages and another 2-3 minutes for it to pick up my external HDD.
Now, I don't know about you Plusnet but I smell a rat with whatever BT done when having the line renumbered and then tinkering with the hardware. Considering BT told us that it was a computerised operation and our BB would be unaffected (even you said it would be ok before it all went dead and you arranged an engineer), why did they then need to send an engineer to tinker with the socket and then go back to the exchange to do more tinkering? - No-one has ever answered this. Clearly, some hardware has been fiddled with and something is wrong with our line.
Router 7 has just started to play up like the rest. I've been on the phone to cisco who assure me this isn't a common issue with the X3000 although they did get me to upgrade the firmware. This still wouldn't explain the other 6 routers, the heat, the only happening since BT got involved thing etc. I had to triple check with the guy who assured me that this is not a normal problem with their routers.
Something is not right with our telephone line and I don't think 5 different router manufacturers (Mentor, Zoom, Netgear, Edimax and now Cisco) can be blamed.
What else do you want from me before you take this seriously?!?!?! PLEASE will someone talk to BT?
Then we got through 4 zoom routers. All of which were fine for a month or two and would then over heat, lock up, refuse to do anything, just like the mentor in its final week.
Then came the netgear.. same thing applies..
Then came the Edimax, frequent problems but it managed to survive a whole year before finally going the same way as the others. It will be remembered for it's mighty fight and determination
Now we're on #7. Yes, you read that correctly, router number 7 (SEVEN, S.E.V.E.N, SeVeN, sEvEn 8-1, 6+1) bought in August for a rather steep £95.. guess what just happened?
It locked up, disconnected the internet and became rather hot just 3 weeks after purchase
A quick reboot turned into 3 minutes before it would sluggishly let me into the admin pages and another 2-3 minutes for it to pick up my external HDD.Now, I don't know about you Plusnet but I smell a rat with whatever BT done when having the line renumbered and then tinkering with the hardware. Considering BT told us that it was a computerised operation and our BB would be unaffected (even you said it would be ok before it all went dead and you arranged an engineer), why did they then need to send an engineer to tinker with the socket and then go back to the exchange to do more tinkering? - No-one has ever answered this. Clearly, some hardware has been fiddled with and something is wrong with our line.
Router 7 has just started to play up like the rest. I've been on the phone to cisco who assure me this isn't a common issue with the X3000 although they did get me to upgrade the firmware. This still wouldn't explain the other 6 routers, the heat, the only happening since BT got involved thing etc. I had to triple check with the guy who assured me that this is not a normal problem with their routers.
Something is not right with our telephone line and I don't think 5 different router manufacturers (Mentor, Zoom, Netgear, Edimax and now Cisco) can be blamed.
What else do you want from me before you take this seriously?!?!?! PLEASE will someone talk to BT?
Quote from: Jameseh I'm fairly certain that
a) BT aren't frying your routers
So how do you explain this keep happening since BT tinkered with the hardware? - No seriously, a logical explanation would be great, then perhaps we can work around it because I can't see anything else being at fault here. Before the line was renumbered, we had no problems. Sure, sometimes you'd disconnect us in the night but it would reconnect when it could and we'd have months of usage with the old router. Sure, I've never been happy about the bandwidth throttling on P2P and I've been vocal about that many times along with a few other glitches but the router was reliable until BT got involved.
I would like am explanation as to how that has changed since their man came here and then rang me from the exchange saying he'd fixed 'it'. What was 'it' ? You and BT told us the line renumber would have no serious effect yet for some reason they had to fix 'it' and we've been through 7 routers since then.
Quote from: Jameseh If you have a genuine, non-hardware fault
You know something, I've had it with this attitude. I have just told you about it, 5 different brands of router, 7 different routers in total, the time of it starting since BT got involved and you still doubt that this is genuine?
Quote from: Jameseh (preferably calmly)
I am calm. I just have better things to be doing than trying to sort out something not caused by me. It's true I've had a very stressful life in the past and some of your company antics have pushed me over the edge but I am currently 'calm' and 'genuinely' trying to get this resolved. All I have done above is underline and bolden a few things to ensure its taken note of. You're asking me to be genuine?
Quote from: Matt If it's an overheating issue I'd be almost certain it's power related rather than phone line. I know there is power sent down the phone line but I'd be very surprised if it was that rather than possible surges on a 240v supply. Just a thought though.
It's plugged into a surge protector (power not phone line) so I've got no idea what else to do.
Quote from: Jameseh Do you have a surge protector?
Yes and yes the router is plugged into it (mains only not the phone line as I don't have any wires for that though the surge protector has the sockets).
Quote from: Jameseh A renumber is a robotic activity and *CANNOT* cause the problems you are describing.
So given that its robotic, there is the ability for the robot to screw something up - eg a servo malfunction, gearbox failure inside a servo, controller failure.. Robots although highly reliable do have faults and do go wrong. They are mechanical machines just like cars. Cars go wrong. Thats why we have breakdown services. Mechanical things go wrong - ever heard the saying "Spanner in the works" ?
I'm not actually sure if you meant robotic or electronic / compuertised. If you did, it only serves to show that even you guys at PN can get things wrong and thats why you shouldn't be so quick to dismiss this.
I don't care what you say James, the fact is BT sent an engineer around previously (thanks to your help) and then he rang me from the exchange a while later saying he'd fixed 'it' and could hear our modem resync'ing.
Quote from: w23 @ Sprite, has any other household equipment 'fried' during this time?
No, just the routers. Strangely, the original voyager 105 usb modem that PN sent us can operate for months at a time with no issues though I can't use that for Win7 as support for usb modems was withdrawn apparently (yet dongles were invented just in time for... Win7!)
Quote from: w23 I would not dismiss the possibility of externally induced interference or 'spikes' on the phone line in addition to the possibility (however remote) of faulty exchange equipment
You wouldn't but PN have
I can't believe that you as another user of PN can see this possibility yet a communications company can't get the grasp of this basic idea.
Quote from: w23 neither should you dismiss the possibility of other equipment or internal wiring causing a problem (unless you have absolutely no other wiring connected to the master socket).
For what little difference it might make I always keep my router plugged into a decent surge protected socket strip.
My PC setup changes every few months with wires being removed, others added etc. At the time this started I never had a surge protector OR a UPS (with another surge protector built in). There have also been physical PCs switched around, upgraded, retired etc yet the router problem persists.
Quote from: ReedRichards Help?
http://www.amazon.co.uk/Broadband-Modem-Router-Surge-Protector/dp/B002SOZ6BE/ref=pd_sim_sbs_ce_4
Rich you legend, that might just save me. If only plusnet were so helpful! I never knew surge protectors existed in that form.
Quote from: w23 Coincidence? (It does happen).
According to James it doesn't! (Despite him personally arranging a BT engineer when the line renumber went badly wrong!). BT just change a variable with the use of a robot! I've no idea how this happens, I assume it must be precision programmed to cut out blocks of transisters and then resolder them to others to change the state of the memory?
Quote from: w23 Most important, surely, is not to necessarily blame something that happened I don't know how long ago but to try to find out what the current problem is with a view to getting it fixed.
You're missing the point. This has been going on for a couple of years ever since BT came out. PN refuse to believe it or that something might be wrong with the line. If I started a new thread saying I think our line is frying our router, no-one would believe it. That is why I've had to mention the BT fix and the previous 6 routers that have all gone the same way - because it adds support to my side of the arguement. I'm not trying to blame BT, PN or even make a claim for the loss of the routers I simply want it to stop happening.
Quote from: w23 Is there any extension wiring to the master socket, can you use the test socket and leave it there to rule out all internal (extension) wiring and other connected equipment?
No extension. Well, technically there is one but we've never used it and its not plugged in - It's one of those DIY things that someone tacked in up the stairs and under the carpet etc. We've never tried to use it as we use cordless phones and the plug is still hanging off the skirting board onto the floor under the socket. All we have connected to the master socket is the DSL filter, a cordless phone and the router.
Do you have any haired pets? Fur is a good insulator and if its getting into all your routers that could explain the overheating.
