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Oh Oh

HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Oh Oh

Well after multiple engineer visits and improved broadband speed here we go again. Noisy line and broadband drop outs.
Last engineer suggested a lift and shift but this was refused.  Could this be the solution?
Sink speed is 16Mb with a download speed of 12+
Surely after numerous pair changes my line should be good.
Cry Cry Cry
23 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Oh Oh

I've just tested your phone line and it's not detected a fault.
If the fault is still evident after trying an alternative microfilter and connecting to your Test Socket, would you be able to raise a fault at http://faults.plus.net?
Chris Pettitt
Cloud Environments Engineer
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

Will do.
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

Chris I have some new super duper filters on order.  Meanwhile incoming calls again knock my broadband off.  Speed does not get effected. Disconnection is PPPOA down.
Curiously my upload snr is slowly going down.  Started at 12.5dB and now down to 6.9dB. Upload speed no change.
Nearly 12 months and I have not had a connection more than 9 days.
When the new filters come I will connect to the test socket again, not sure why I ever bother putting the front back on, and see what happens.
Superuser
Superuser
Posts: 11,060
Thanks: 2,413
Fixes: 21
Registered: 22-08-2007

Re: Oh Oh

Quote from: HaresEar
Noisy line and broadband drop outs.
Surely after numerous pair changes my line should be good.
Cry Cry Cry

Hi HaresEar,
Just to be clear, when you dial 17070 option 2 is the phone line quiet?  If not, better filters are not going to be overly helpful.
Numerous pair changes...
That all depends upon the extent of the pair change.  Depending upon where you are and how you are wired, your d-side might be made up of several segments, with the very last bit never actually getting changed (for example your drop wire).  Quite often the d-side change is only to the bottom of your local pole.
There is the other possibility that all of the spare d-side pairs are all in a poor state of repair... but whilst they are still capable of delivering a phone service BTOR will not replace them.
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

Thanks for your input.  I have had 3 engineer visits who have all found external faults.  I have had d side pair changes and an E side change which did improve things.  All was good as usual after an engineer has had a fiddle but after about 2 weeks I am back to square one.  I had to buy new filters as I have tried all my supply.
There is noise when I dial 17070 option 2.  The last engineer suggested that the noise could be misleading and thought a lift and shift would be a possible cure but this was refused I assume by PN.
I now have to start again making sure once again my end is clean.
My contract is up in August so it will be time to go compare etc.
PS no spares on pole.
Superuser
Superuser
Posts: 11,060
Thanks: 2,413
Fixes: 21
Registered: 22-08-2007

Re: Oh Oh

Quote from: HaresEar
There is noise when I dial 17070 option 2.  The last engineer suggested that the noise could be misleading and thought a lift and shift would be a possible cure but this was refused I assume by PN.
My contract is up in August so it will be time to go compare etc.
PS no spares on pole.

Hi,
Noise is noise and the engineer is wrong.  A lift and shift is a change on the data side of the exchange - after the voice / audible side has been split off - relating to the ADSL connection to the DSLAM.
No spares on pole says it all - that is where the issue is most likely to be.  Changing ISPs is not going to get the BTOR wire up your pole changed, which sounds as though what is going to be required to fix your problem.  Would you by any chance know if the pole cable is aluminium?  It is a good question to ask the next engineer.  Copper / Aluminium joints are bad news.  The issue with degraded infrastructure is that there can be dozens of joints all in need of remedial work.  One engineer finds the "worse" one, fixes it, things seem better and they leave.  A little while later, another joint goes...
Is your phone service with PlusNet?  If yes, this is good news - they have complete responsibility for getting BTOR to fix both voice and BB faults.
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

I have been made aware that part of my D side is aluminium which is as you say bad news.  There were only 2 spare in this cable so who knows if they are any good.
I am with PN.  To be fair PN have been quite good. It is just a pain starting a new ticket for the same issue as you have to go through all the motions again to prove it is not my kit.
Just before all this started I just bought a Asus dsl N55U router.  I will now have to wait until I get this issue sorted. 
It mainly the inconvenience of it all I am fed up with.
I'll sew what happens when I fit the new filters and once agin on the test socket. Hey Ho.
Superuser
Superuser
Posts: 11,060
Thanks: 2,413
Fixes: 21
Registered: 22-08-2007

Re: Oh Oh

Quote from: HaresEar
It mainly the inconvenience of it all I am fed up with.

Sadly this can be the way with BTOR - at worse they will do the least they can, at best they can only find a fault and fix it when the fault is manifest.  I had BTOR engineers visiting for 6+ months until they finally fixed every joint on the d-side, including completely replacing the drop wire.  However they did not replace the defective aluminium pole riser cable...
Lets see where PN take this...
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

What happened early on.
03:58:51, 15 May. (214348.200000) PPPoA is down after 8 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
03:58:48, 15 May. (214345.600000) PPP LCP Send Termination Request [User request]
03:50:20, 15 May. (213837.800000) WAN operating mode is DSL
03:50:20, 15 May. (213837.800000) Last WAN operating mode was DSL
03:50:20, 15 May. (213837.760000) PPPoA is up -​ VPI: 0, VCI:38
03:50:19, 15 May. (213836.870000) PPP IPCP Receive Configuration ACK
03:50:19, 15 May. (213836.840000) PPP IPCP Send Configuration Request
03:50:19, 15 May. (213836.830000) PPP IPCP Receive Configuration NAK
03:50:19, 15 May. (213836.830000) PPP IPCP Send Configuration ACK
03:50:19, 15 May. (213836.830000) PPP IPCP Receive Configuration Request
03:50:19, 15 May. (213836.300000) PPP IPCP Send Configuration Request
03:50:19, 15 May. (213836.300000) CHAP authentication successful
03:50:19, 15 May. (213836.010000) CHAP Receive Challenge
03:50:19, 15 May. (213836.010000) Starting CHAP authentication with peer
03:50:19, 15 May. (213836.010000) PPP LCP Receive Configuration ACK
03:50:19, 15 May. (213835.980000) PPP LCP Send Configuration ACK
03:50:19, 15 May. (213835.970000) PPP LCP Send Configuration Request
03:50:19, 15 May. (213835.970000) PPP LCP Receive Configuration Request
03:50:18, 15 May. (213835.710000) CHAP Receive Challenge
03:50:18, 15 May. (213835.710000) Starting CHAP authentication with peer
03:50:18, 15 May. (213835.710000) PPP LCP Receive Configuration ACK
03:50:18, 15 May. (213835.690000) PPP LCP Send Configuration Request
03:50:18, 15 May. (213835.690000) PPP LCP Receive Configuration Reject
03:50:18, 15 May. (213835.690000) PPP LCP Send Configuration ACK
03:50:18, 15 May. (213835.690000) PPP LCP Receive Configuration Request
03:50:18, 15 May. (213835.570000) PPP LCP Send Configuration Request
03:50:16, 15 May. (213833.270000) ETHoA is up -​ VPI: 0, VCI:35
03:50:16, 15 May. (213833.270000) DSL is up
03:50:14, 15 May. (213831.680000) DSL noise margin: 7.70 dB upstream, 0.00 dB downstream
03:50:06, 15 May. (213822.920000) DSL line rate: 475 Kbps upstream, 14344 Kbps downstream
03:49:10, 15 May. (213767.510000) DSL is down after 0 minutes uptime
03:49:10, 15 May. (213767.490000) ETHoA is down after 0 minutes uptime
03:49:09, 15 May. (213766.070000) ETHoA is up -​ VPI: 0, VCI:35
03:49:09, 15 May. (213766.070000) DSL is up
03:49:07, 15 May. (213764.490000) DSL noise margin: 0.00 dB upstream, 0.00 dB downstream
03:49:07, 15 May. (213764.380000) DSL line rate: 872 Kbps upstream, 14164 Kbps downstream
03:47:47, 15 May. (213684.670000) DSL is down after 0 minutes uptime
03:47:47, 15 May. (213684.670000) ETHoA is down after 0 minutes uptime
03:47:46, 15 May. (213683.760000) ETHoA is up -​ VPI: 0, VCI:35
03:47:46, 15 May. (213683.760000) DSL is up
03:47:45, 15 May. (213682.160000) DSL noise margin: 0.00 dB upstream, 0.00 dB downstream
03:47:45, 15 May. (213682.150000) DSL line rate: 0 Kbps upstream, 5335 Kbps downstream
03:46:53, 15 May. (213630.180000) DSL is down after 0 minutes uptime
03:46:53, 15 May. (213630.180000) ETHoA is down after 0 minutes uptime
03:46:52, 15 May. (213629.190000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
03:46:49, 15 May. (213626.720000) PPP LCP Send Termination Request [User request]
03:46:23, 15 May. (213600.330000) WAN operating mode is DSL
03:46:23, 15 May. (213600.330000) Last WAN operating mode was DSL
03:46:23, 15 May. (213600.300000) PPPoA is up -​ VPI: 0, VCI:38
03:46:22, 15 May. (213599.430000) PPP IPCP Receive Configuration ACK
03:46:22, 15 May. (213599.400000) PPP IPCP Send Configuration Request
03:46:22, 15 May. (213599.400000) PPP IPCP Receive Configuration NAK
03:46:22, 15 May. (213599.400000) PPP IPCP Send Configuration ACK
03:46:22, 15 May. (213599.400000) PPP IPCP Receive Configuration Request
03:46:22, 15 May. (213599.240000) PPP IPCP Send Configuration Request
03:46:22, 15 May. (213599.240000) CHAP authentication successful
03:46:21, 15 May. (213598.400000) CHAP Receive Challenge
03:46:21, 15 May. (213598.400000) Starting CHAP authentication with peer
03:46:21, 15 May. (213598.400000) PPP LCP Receive Configuration ACK
03:46:21, 15 May. (213598.370000) PPP LCP Send Configuration ACK
03:46:21, 15 May. (213598.370000) PPP LCP Send Configuration Request
03:46:21, 15 May. (213598.370000) PPP LCP Receive Configuration Request
03:46:18, 15 May. (213595.830000) CHAP Receive Challenge
03:46:18, 15 May. (213595.830000) Starting CHAP authentication with peer
03:46:18, 15 May. (213595.830000) PPP LCP Receive Configuration ACK
03:46:18, 15 May. (213595.800000) PPP LCP Send Configuration Request
03:46:18, 15 May. (213595.800000) PPP LCP Receive Configuration Reject
03:46:18, 15 May. (213595.800000) PPP LCP Send Configuration ACK
03:46:18, 15 May. (213595.800000) PPP LCP Receive Configuration Request
03:46:18, 15 May. (213595.160000) PPP LCP Send Configuration Request
03:46:16, 15 May. (213593.060000) ETHoA is up -​ VPI: 0, VCI:35
03:46:16, 15 May. (213593.060000) DSL is up
03:46:14, 15 May. (213591.460000) DSL noise margin: 9.90 dB upstream, 6.00 dB downstream
03:46:13, 15 May. (213590.450000) DSL line rate: 888 Kbps upstream, 14712 Kbps downstream
03:45:25, 15 May. (213542.210000) DSL is down after 8 minutes uptime
03:45:25, 15 May. (213542.210000) ETHoA is down after 8 minutes uptime
03:45:24, 15 May. (213541.170000) PPPoA is down after 8 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
03:45:21, 15 May. (213538.670000) PPP LCP Send Termination Request [User request]
03:37:10, 15 May. (213046.940000) WAN operating mode is DSL
03:37:10, 15 May. (213046.940000) Last WAN operating mode was DSL
03:37:10, 15 May. (213046.910000) PPPoA is up -​ VPI: 0, VCI:38
03:37:09, 15 May. (213046.030000) PPP IPCP Send Configuration ACK
03:37:09, 15 May. (213046.030000) PPP IPCP Receive Configuration Request
03:37:08, 15 May. (213045.120000) PPP IPCP Receive Configuration ACK
03:37:08, 15 May. (213044.990000) PPP IPCP Send Configuration Request
03:37:08, 15 May. (213044.980000) PPP IPCP Receive Configuration NAK
03:37:07, 15 May. (213044.260000) PPP IPCP Send Configuration Request
03:37:07, 15 May. (213044.260000) CHAP authentication successful
03:37:06, 15 May. (213043.610000) CHAP Receive Challenge
03:37:06, 15 May. (213043.600000) Starting CHAP authentication with peer
03:37:06, 15 May. (213043.600000) PPP LCP Receive Configuration ACK
03:37:06, 15 May. (213042.890000) PPP LCP Send Configuration ACK
03:37:06, 15 May. (213042.890000) PPP LCP Send Configuration Request
03:37:06, 15 May. (213042.890000) PPP LCP Receive Configuration Request
03:37:04, 15 May. (213041.840000) CHAP Receive Challenge
03:37:04, 15 May. (213041.840000) Starting CHAP authentication with peer
03:37:04, 15 May. (213041.840000) PPP LCP Receive Configuration ACK
03:37:04, 15 May. (213041.820000) PPP LCP Send Configuration Request
03:37:04, 15 May. (213041.820000) PPP LCP Receive Configuration Reject
03:37:04, 15 May. (213041.810000) PPP LCP Send Configuration ACK

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Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Oh Oh

Could have been BT maintenance - if you put your area code in here http://status.zen.co.uk/broadband/ do you see anything for this morning?
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

Thanks for that.  Turned up 3 faults, 10th, 14 and 15th May.  Last fault shows similar time to when things came back on line. Planned Maintenance 17-20 may.
Still got noise though.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Oh Oh

If you could raise a fault with us at http://faults.plus.net we'll get this looked into for you and get this sorted out for you.
Chris Pettitt
Cloud Environments Engineer
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Oh Oh

Sorry for the delay Chris but I have been very busy. Phone is now very noisy and I can no longer put up with it.
I have raised a fault with the link you provided.
Phone and PN router plugged into test socket.
Latest stats.
Time Message

Warning May 30 11:34:07 PPP link up (Internet) [91.125.19.35]

Info May 30 11:34:06 PPP CHAP Receive success (Internet)

Info May 30 11:34:06 PPP CHAP Receive challenge from rhost PTN-AG04 (Internet)

Info May 30 11:34:02 PPP CHAP Receive challenge from rhost bras-red7.pr (Internet)

Info May 30 11:34:00 xDSL linestate up (ITU-T G.992.5; downstream: 15522 kbit/s, upstream: 888 kbit/s; output Power Down: 20.8 dBm, Up: 12.8 dBm; line Attenuation Down: 27.0 dB, Up: 13.7 dB; snr Margin Down: 6.1 dB, Up: 9.7 dB)

Info May 30 11:33:34 xDSL linestate down

Info May 30 11:33:04 xDSL linestate down

Info May 30 11:32:47 xDSL linestate down

Info May 30 11:32:35 xDSL linestate up (ITU-T G.992.5; downstream: 15285 kbit/s, upstream: 875 kbit/s; output Power Down: 20.9 dBm, Up: 12.6 dBm; line Attenuation Down: 27.5 dB, Up: 14.1 dB; snr Margin Down: 6.1 dB, Up: 6.1 dB)

Info May 30 11:32:09 xDSL linestate down

Warning May 30 11:32:07 PPP link down (Internet) [146.90.157.248]

Info May 30 11:31:39 xDSL linestate down

Info May 30 11:31:22 xDSL linestate down

Warning May 30 11:25:56 PPP link up (Internet) [146.90.157.248]

Info May 30 11:25:56 PPP CHAP Receive success (Internet)

Info May 30 11:25:55 PPP CHAP Receive challenge from rhost PTW-AG03 (Internet)

Info May 30 11:25:54 PPP CHAP Receive challenge from rhost bras-red7.pr (Internet)

Info May 30 11:25:50 xDSL linestate up (ITU-T G.992.5; downstream: 15285 kbit/s, upstream: 867 kbit/s; output Power Down: 20.8 dBm, Up: 12.7 dBm; line Attenuation Down: 27.5 dB, Up: 14.1 dB; snr Margin Down: 6.1 dB, Up: 6.1 dB)

Warning May 30 11:25:25 PPP link down (Internet) [87.114.52.146]

Info May 30 11:25:24 xDSL linestate down

Info May 30 11:24:54 xDSL linestate down

Info May 30 11:24:36 xDSL linestate down

Warning May 30 11:23:06 PPP link up (Internet) [87.114.52.146]

Info May 30 11:23:05 PPP CHAP Receive success (Internet)

Info May 30 11:23:05 PPP CHAP Receive challenge from rhost PCL-AG03 (Internet)

Info May 30 11:22:56 PPP CHAP Receive challenge from rhost bras-red7.pr (Internet)

Info May 30 11:22:53 xDSL linestate up (ITU-T G.992.5; downstream: 15285 kbit/s, upstream: 888 kbit/s; output Power Down: 20.9 dBm, Up: 12.6 dBm; line Attenuation Down: 27.0 dB, Up: 14.0 dB; snr Margin Down: 6.3 dB, Up: 7.4 dB)

Info May 30 11:22:27 xDSL linestate down

Warning May 30 11:22:25 PPP link down (Internet) [87.114.164.122]

Info May 30 11:21:57 xDSL linestate down

Info May 30 11:21:40 xDSL linestate down

Warning May 30 11:18:45 PPP link up (Internet) [87.114.164.122]

Info May 30 11:18:44 PPP CHAP Receive success (Internet)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Oh Oh

I can't see the Fault Ticket on your account. Can you let me know what the ticket reference is if you have one please?
Chris Pettitt
Cloud Environments Engineer