Oh Oh
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- Re: Oh Oh
Oh Oh
12-05-2014 4:33 PM
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Last engineer suggested a lift and shift but this was refused. Could this be the solution?
Sink speed is 16Mb with a download speed of 12+
Surely after numerous pair changes my line should be good.
Re: Oh Oh
12-05-2014 4:37 PM
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If the fault is still evident after trying an alternative microfilter and connecting to your Test Socket, would you be able to raise a fault at http://faults.plus.net?
Re: Oh Oh
12-05-2014 5:47 PM
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Re: Oh Oh
14-05-2014 6:06 PM
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Curiously my upload snr is slowly going down. Started at 12.5dB and now down to 6.9dB. Upload speed no change.
Nearly 12 months and I have not had a connection more than 9 days.
When the new filters come I will connect to the test socket again, not sure why I ever bother putting the front back on, and see what happens.
Re: Oh Oh
14-05-2014 6:13 PM
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Quote from: HaresEar Noisy line and broadband drop outs.
Surely after numerous pair changes my line should be good.
Hi HaresEar,
Just to be clear, when you dial 17070 option 2 is the phone line quiet? If not, better filters are not going to be overly helpful.
Numerous pair changes...
That all depends upon the extent of the pair change. Depending upon where you are and how you are wired, your d-side might be made up of several segments, with the very last bit never actually getting changed (for example your drop wire). Quite often the d-side change is only to the bottom of your local pole.
There is the other possibility that all of the spare d-side pairs are all in a poor state of repair... but whilst they are still capable of delivering a phone service BTOR will not replace them.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Oh Oh
14-05-2014 6:30 PM
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There is noise when I dial 17070 option 2. The last engineer suggested that the noise could be misleading and thought a lift and shift would be a possible cure but this was refused I assume by PN.
I now have to start again making sure once again my end is clean.
My contract is up in August so it will be time to go compare etc.
PS no spares on pole.
Re: Oh Oh
14-05-2014 6:48 PM
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Quote from: HaresEar There is noise when I dial 17070 option 2. The last engineer suggested that the noise could be misleading and thought a lift and shift would be a possible cure but this was refused I assume by PN.
My contract is up in August so it will be time to go compare etc.
PS no spares on pole.
Hi,
Noise is noise and the engineer is wrong. A lift and shift is a change on the data side of the exchange - after the voice / audible side has been split off - relating to the ADSL connection to the DSLAM.
No spares on pole says it all - that is where the issue is most likely to be. Changing ISPs is not going to get the BTOR wire up your pole changed, which sounds as though what is going to be required to fix your problem. Would you by any chance know if the pole cable is aluminium? It is a good question to ask the next engineer. Copper / Aluminium joints are bad news. The issue with degraded infrastructure is that there can be dozens of joints all in need of remedial work. One engineer finds the "worse" one, fixes it, things seem better and they leave. A little while later, another joint goes...
Is your phone service with PlusNet? If yes, this is good news - they have complete responsibility for getting BTOR to fix both voice and BB faults.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Oh Oh
14-05-2014 7:03 PM
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I am with PN. To be fair PN have been quite good. It is just a pain starting a new ticket for the same issue as you have to go through all the motions again to prove it is not my kit.
Just before all this started I just bought a Asus dsl N55U router. I will now have to wait until I get this issue sorted.
It mainly the inconvenience of it all I am fed up with.
I'll sew what happens when I fit the new filters and once agin on the test socket. Hey Ho.
Re: Oh Oh
14-05-2014 7:14 PM
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Quote from: HaresEar It mainly the inconvenience of it all I am fed up with.
Sadly this can be the way with BTOR - at worse they will do the least they can, at best they can only find a fault and fix it when the fault is manifest. I had BTOR engineers visiting for 6+ months until they finally fixed every joint on the d-side, including completely replacing the drop wire. However they did not replace the defective aluminium pole riser cable...
Lets see where PN take this...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Oh Oh
15-05-2014 1:33 PM
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03:58:51, 15 May. (214348.200000) PPPoA is down after 8 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
03:58:48, 15 May. (214345.600000) PPP LCP Send Termination Request [User request]
03:50:20, 15 May. (213837.800000) WAN operating mode is DSL
03:50:20, 15 May. (213837.800000) Last WAN operating mode was DSL
03:50:20, 15 May. (213837.760000) PPPoA is up - VPI: 0, VCI:38
03:50:19, 15 May. (213836.870000) PPP IPCP Receive Configuration ACK
03:50:19, 15 May. (213836.840000) PPP IPCP Send Configuration Request
03:50:19, 15 May. (213836.830000) PPP IPCP Receive Configuration NAK
03:50:19, 15 May. (213836.830000) PPP IPCP Send Configuration ACK
03:50:19, 15 May. (213836.830000) PPP IPCP Receive Configuration Request
03:50:19, 15 May. (213836.300000) PPP IPCP Send Configuration Request
03:50:19, 15 May. (213836.300000) CHAP authentication successful
03:50:19, 15 May. (213836.010000) CHAP Receive Challenge
03:50:19, 15 May. (213836.010000) Starting CHAP authentication with peer
03:50:19, 15 May. (213836.010000) PPP LCP Receive Configuration ACK
03:50:19, 15 May. (213835.980000) PPP LCP Send Configuration ACK
03:50:19, 15 May. (213835.970000) PPP LCP Send Configuration Request
03:50:19, 15 May. (213835.970000) PPP LCP Receive Configuration Request
03:50:18, 15 May. (213835.710000) CHAP Receive Challenge
03:50:18, 15 May. (213835.710000) Starting CHAP authentication with peer
03:50:18, 15 May. (213835.710000) PPP LCP Receive Configuration ACK
03:50:18, 15 May. (213835.690000) PPP LCP Send Configuration Request
03:50:18, 15 May. (213835.690000) PPP LCP Receive Configuration Reject
03:50:18, 15 May. (213835.690000) PPP LCP Send Configuration ACK
03:50:18, 15 May. (213835.690000) PPP LCP Receive Configuration Request
03:50:18, 15 May. (213835.570000) PPP LCP Send Configuration Request
03:50:16, 15 May. (213833.270000) ETHoA is up - VPI: 0, VCI:35
03:50:16, 15 May. (213833.270000) DSL is up
03:50:14, 15 May. (213831.680000) DSL noise margin: 7.70 dB upstream, 0.00 dB downstream
03:50:06, 15 May. (213822.920000) DSL line rate: 475 Kbps upstream, 14344 Kbps downstream
03:49:10, 15 May. (213767.510000) DSL is down after 0 minutes uptime
03:49:10, 15 May. (213767.490000) ETHoA is down after 0 minutes uptime
03:49:09, 15 May. (213766.070000) ETHoA is up - VPI: 0, VCI:35
03:49:09, 15 May. (213766.070000) DSL is up
03:49:07, 15 May. (213764.490000) DSL noise margin: 0.00 dB upstream, 0.00 dB downstream
03:49:07, 15 May. (213764.380000) DSL line rate: 872 Kbps upstream, 14164 Kbps downstream
03:47:47, 15 May. (213684.670000) DSL is down after 0 minutes uptime
03:47:47, 15 May. (213684.670000) ETHoA is down after 0 minutes uptime
03:47:46, 15 May. (213683.760000) ETHoA is up - VPI: 0, VCI:35
03:47:46, 15 May. (213683.760000) DSL is up
03:47:45, 15 May. (213682.160000) DSL noise margin: 0.00 dB upstream, 0.00 dB downstream
03:47:45, 15 May. (213682.150000) DSL line rate: 0 Kbps upstream, 5335 Kbps downstream
03:46:53, 15 May. (213630.180000) DSL is down after 0 minutes uptime
03:46:53, 15 May. (213630.180000) ETHoA is down after 0 minutes uptime
03:46:52, 15 May. (213629.190000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
03:46:49, 15 May. (213626.720000) PPP LCP Send Termination Request [User request]
03:46:23, 15 May. (213600.330000) WAN operating mode is DSL
03:46:23, 15 May. (213600.330000) Last WAN operating mode was DSL
03:46:23, 15 May. (213600.300000) PPPoA is up - VPI: 0, VCI:38
03:46:22, 15 May. (213599.430000) PPP IPCP Receive Configuration ACK
03:46:22, 15 May. (213599.400000) PPP IPCP Send Configuration Request
03:46:22, 15 May. (213599.400000) PPP IPCP Receive Configuration NAK
03:46:22, 15 May. (213599.400000) PPP IPCP Send Configuration ACK
03:46:22, 15 May. (213599.400000) PPP IPCP Receive Configuration Request
03:46:22, 15 May. (213599.240000) PPP IPCP Send Configuration Request
03:46:22, 15 May. (213599.240000) CHAP authentication successful
03:46:21, 15 May. (213598.400000) CHAP Receive Challenge
03:46:21, 15 May. (213598.400000) Starting CHAP authentication with peer
03:46:21, 15 May. (213598.400000) PPP LCP Receive Configuration ACK
03:46:21, 15 May. (213598.370000) PPP LCP Send Configuration ACK
03:46:21, 15 May. (213598.370000) PPP LCP Send Configuration Request
03:46:21, 15 May. (213598.370000) PPP LCP Receive Configuration Request
03:46:18, 15 May. (213595.830000) CHAP Receive Challenge
03:46:18, 15 May. (213595.830000) Starting CHAP authentication with peer
03:46:18, 15 May. (213595.830000) PPP LCP Receive Configuration ACK
03:46:18, 15 May. (213595.800000) PPP LCP Send Configuration Request
03:46:18, 15 May. (213595.800000) PPP LCP Receive Configuration Reject
03:46:18, 15 May. (213595.800000) PPP LCP Send Configuration ACK
03:46:18, 15 May. (213595.800000) PPP LCP Receive Configuration Request
03:46:18, 15 May. (213595.160000) PPP LCP Send Configuration Request
03:46:16, 15 May. (213593.060000) ETHoA is up - VPI: 0, VCI:35
03:46:16, 15 May. (213593.060000) DSL is up
03:46:14, 15 May. (213591.460000) DSL noise margin: 9.90 dB upstream, 6.00 dB downstream
03:46:13, 15 May. (213590.450000) DSL line rate: 888 Kbps upstream, 14712 Kbps downstream
03:45:25, 15 May. (213542.210000) DSL is down after 8 minutes uptime
03:45:25, 15 May. (213542.210000) ETHoA is down after 8 minutes uptime
03:45:24, 15 May. (213541.170000) PPPoA is down after 8 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
03:45:21, 15 May. (213538.670000) PPP LCP Send Termination Request [User request]
03:37:10, 15 May. (213046.940000) WAN operating mode is DSL
03:37:10, 15 May. (213046.940000) Last WAN operating mode was DSL
03:37:10, 15 May. (213046.910000) PPPoA is up - VPI: 0, VCI:38
03:37:09, 15 May. (213046.030000) PPP IPCP Send Configuration ACK
03:37:09, 15 May. (213046.030000) PPP IPCP Receive Configuration Request
03:37:08, 15 May. (213045.120000) PPP IPCP Receive Configuration ACK
03:37:08, 15 May. (213044.990000) PPP IPCP Send Configuration Request
03:37:08, 15 May. (213044.980000) PPP IPCP Receive Configuration NAK
03:37:07, 15 May. (213044.260000) PPP IPCP Send Configuration Request
03:37:07, 15 May. (213044.260000) CHAP authentication successful
03:37:06, 15 May. (213043.610000) CHAP Receive Challenge
03:37:06, 15 May. (213043.600000) Starting CHAP authentication with peer
03:37:06, 15 May. (213043.600000) PPP LCP Receive Configuration ACK
03:37:06, 15 May. (213042.890000) PPP LCP Send Configuration ACK
03:37:06, 15 May. (213042.890000) PPP LCP Send Configuration Request
03:37:06, 15 May. (213042.890000) PPP LCP Receive Configuration Request
03:37:04, 15 May. (213041.840000) CHAP Receive Challenge
03:37:04, 15 May. (213041.840000) Starting CHAP authentication with peer
03:37:04, 15 May. (213041.840000) PPP LCP Receive Configuration ACK
03:37:04, 15 May. (213041.820000) PPP LCP Send Configuration Request
03:37:04, 15 May. (213041.820000) PPP LCP Receive Configuration Reject
03:37:04, 15 May. (213041.810000) PPP LCP Send Configuration ACK
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Re: Oh Oh
15-05-2014 1:39 PM
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Re: Oh Oh
15-05-2014 2:06 PM
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Still got noise though.
Re: Oh Oh
15-05-2014 2:12 PM
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Re: Oh Oh
30-05-2014 11:39 AM
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I have raised a fault with the link you provided.
Phone and PN router plugged into test socket.
Latest stats.
Time Message
Warning May 30 11:34:07 PPP link up (Internet) [91.125.19.35]
Info May 30 11:34:06 PPP CHAP Receive success (Internet)
Info May 30 11:34:06 PPP CHAP Receive challenge from rhost PTN-AG04 (Internet)
Info May 30 11:34:02 PPP CHAP Receive challenge from rhost bras-red7.pr (Internet)
Info May 30 11:34:00 xDSL linestate up (ITU-T G.992.5; downstream: 15522 kbit/s, upstream: 888 kbit/s; output Power Down: 20.8 dBm, Up: 12.8 dBm; line Attenuation Down: 27.0 dB, Up: 13.7 dB; snr Margin Down: 6.1 dB, Up: 9.7 dB)
Info May 30 11:33:34 xDSL linestate down
Info May 30 11:33:04 xDSL linestate down
Info May 30 11:32:47 xDSL linestate down
Info May 30 11:32:35 xDSL linestate up (ITU-T G.992.5; downstream: 15285 kbit/s, upstream: 875 kbit/s; output Power Down: 20.9 dBm, Up: 12.6 dBm; line Attenuation Down: 27.5 dB, Up: 14.1 dB; snr Margin Down: 6.1 dB, Up: 6.1 dB)
Info May 30 11:32:09 xDSL linestate down
Warning May 30 11:32:07 PPP link down (Internet) [146.90.157.248]
Info May 30 11:31:39 xDSL linestate down
Info May 30 11:31:22 xDSL linestate down
Warning May 30 11:25:56 PPP link up (Internet) [146.90.157.248]
Info May 30 11:25:56 PPP CHAP Receive success (Internet)
Info May 30 11:25:55 PPP CHAP Receive challenge from rhost PTW-AG03 (Internet)
Info May 30 11:25:54 PPP CHAP Receive challenge from rhost bras-red7.pr (Internet)
Info May 30 11:25:50 xDSL linestate up (ITU-T G.992.5; downstream: 15285 kbit/s, upstream: 867 kbit/s; output Power Down: 20.8 dBm, Up: 12.7 dBm; line Attenuation Down: 27.5 dB, Up: 14.1 dB; snr Margin Down: 6.1 dB, Up: 6.1 dB)
Warning May 30 11:25:25 PPP link down (Internet) [87.114.52.146]
Info May 30 11:25:24 xDSL linestate down
Info May 30 11:24:54 xDSL linestate down
Info May 30 11:24:36 xDSL linestate down
Warning May 30 11:23:06 PPP link up (Internet) [87.114.52.146]
Info May 30 11:23:05 PPP CHAP Receive success (Internet)
Info May 30 11:23:05 PPP CHAP Receive challenge from rhost PCL-AG03 (Internet)
Info May 30 11:22:56 PPP CHAP Receive challenge from rhost bras-red7.pr (Internet)
Info May 30 11:22:53 xDSL linestate up (ITU-T G.992.5; downstream: 15285 kbit/s, upstream: 888 kbit/s; output Power Down: 20.9 dBm, Up: 12.6 dBm; line Attenuation Down: 27.0 dB, Up: 14.0 dB; snr Margin Down: 6.3 dB, Up: 7.4 dB)
Info May 30 11:22:27 xDSL linestate down
Warning May 30 11:22:25 PPP link down (Internet) [87.114.164.122]
Info May 30 11:21:57 xDSL linestate down
Info May 30 11:21:40 xDSL linestate down
Warning May 30 11:18:45 PPP link up (Internet) [87.114.164.122]
Info May 30 11:18:44 PPP CHAP Receive success (Internet)
Re: Oh Oh
30-05-2014 12:08 PM
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