Oh Dear.....
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- Re: Oh Dear.....
Oh Dear.....
17-03-2013 6:49 PM
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Anyhow it's been three weeks now since my Up to 78Mbps Unlimited Fibre Broadband went live. Initially my estimated download speed was 50Mbps but only achieved 43Mbps on connection. I thought that this would go up slightly over time although it actually started to drop further after about a week or so. Now my statistics stand at :-
(connected to the Telehouse West Gateway ptw-ag01)
Download speed 35.87Mbps
Upload speed 9.53Mbps
I.P. Profile 43.17Mbs
Ping Latency 15-41ms (as verified by the B.T. Wholesale further diagnostics test being tested virtually every day via ethernet cable)
The test from Speedtest.net was just about the same. However, the strange thing is though, if i run the same tests via wi-fi sitting upstairs in another room, the statistics are virtually the same even though the router is about 15m away and through a couple of walls. Now having read some of the other threads on this forum it seems to me that the profile may have been capped or banded in some way or have I been put on the wrong profile, 40/10 maybe? Has the DSLM set the SNR too high ? I would be most grateful if one of the plusnet staff could check this out for me on Monday. I originally thought that I had a problem with noise on the line but narrowed this down to the telephone as when I used an old phone plugged into the master test socket the line was noise free. Just one more thing, I recieved an e-mail from plusnet the other day basically saying that because you have been connected for 14 days and as by way of a comparison, your new estimated download speed will be 12.5Mbps. Quite worrying really.
Re: Oh Dear.....
17-03-2013 7:09 PM
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Your download speed will always be slightly lower than your IP Profile.
What does it say here for your line speed - https://portal.plus.net/my.html?action=data_transfer_speed ?
Re: Oh Dear.....
17-03-2013 7:22 PM
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Estimated line speed:50Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-13 10:47:02
Current line speed: 78 Mb
My download and upload speeds are absolutely constant though no matter what time of day I test the line.
Re: Oh Dear.....
17-03-2013 7:37 PM
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Essentially you want to know why your current speeds are lower than your original estimate?
I would expect for you to be able to get around 40Mbps at best with an IP Profile of 43.17Mbps. You're slightly below that - but it's not unusual. There will sometimes be a little bit of variation during peak times and the recent issue might have given you some lower readings. How are your pings to bbc.co.uk? How do you find browsing/steaming etc?
Do you know how far you are (roughly) from your cabinet? I doubt there is much you can do about your sync speed at the moment, however there is something called 'vectoring' which promises increased speeds (100Mbps at 400m) but I have no idea how far away this technology is.
Re: Oh Dear.....
17-03-2013 7:39 PM
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Re: Oh Dear.....
17-03-2013 8:10 PM
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"Your available bandwidth is 17186 kbps."
I'm about 250 to 300m away from the green cabinet and the local exchange is quite near, about 1.5 miles away I should imagine. Sreaming video is good with no discearnable buffering but for some reason there's always a "waiting for response" prompt at the bottom of the browser when surfing the majority of websites and then a pause while the page loads up? I guess Iam a little worried that the initial profile has been set too low or capped for some reason because as of now Iam getting the sort of speeds you would expect on an "up to 38Mbps" tarrif. Incidentally is it possible to get the full statistics, snr values etc from the supplied vdsl technicolour router or is that only applicable to non fibre adsl equipment. I've had a look around the router diagnostic page but can't find anything relating to that.
Re: Oh Dear.....
17-03-2013 8:20 PM
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I believe you can get the line stats from the BT modem if it's a Huawei - there are some links around the net on this...
Do you get the "waiting for response" when using wireless only or with wired too?
Re: Oh Dear.....
17-03-2013 8:40 PM
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Re: Oh Dear.....
17-03-2013 8:44 PM
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The wifi - I would fiddle around with the channels. Try a wireless survey program like inSSIDer to check for unused channels.
Re: Oh Dear.....
17-03-2013 9:20 PM
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By the way, did anybody notice that the BT Speedtest diagnostic page has changed it's design slightly today?
Re: Oh Dear.....
17-03-2013 9:29 PM
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PN can't reset your line - and they will probably say there is no need to. They can look at your profile and make sure that's set ok though.
The multicast - you can turn that off. Unless you're using some form of IPTV/multicast service, there is no reason to have it enabled.
Re: Oh Dear.....
17-03-2013 9:46 PM
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Re: Oh Dear.....
18-03-2013 10:03 AM
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Re: Oh Dear.....
18-03-2013 10:33 AM
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Re: Oh Dear.....
18-03-2013 11:25 AM
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