Odd account summary

[#1]

I was looking at my account summary and looking at it something strikes me as odd.
28/10/2008 - Cessation Charge £20.00(upon cancellation) < this was Nullifed and replaced with
- - Cessation charge £25.00(upon cancellation) < no start date but £25 instead of £20?
The next odd bit is:
22/04/2009 - Free House Move £60.00(upon cancellation) Nullified -
22/04/2009 - Free House Move £65.00(upon cancellation) Activated
Same date, but the £60 one was changed to a £65 one?  I have no intention of cancelling (even though TalkTalk promise me faster speeds) but I'm finding it odd that my charges go up £5 each, and with one on the same day (I've only moved once!)

[#2]

Hi
Hi there, hopefully the following page will give you the info on the cessation charge (which is what increased and therefore caused the house move charge to increase too).
http://www.plus.net/support/customer_service/billing/cessation_charges.shtml

[#3]

Ohh I see, the house move charge incorporates a cessation fee on the previous line, so its £40+25, and because the cessation fee went up it went from £40+20 to £40+25?

[#4]

the ones that say nullifed are the old charges before the increase came in, every one will have two cessation charges sat on there account and any one like your self who has used a free house move will have those as well

[#5]

Hang on - that doesn't make sense.
I have the deferred cancellation charge increased which I understand but I don't have a house move charge as I haven't moved house.
However if I had moved house before the new charges came into effect there is no way Plusnet can unilaterally increase the charge after the event

[#6]

You do have a point there.  The £25 charge came into effect 10/09 and my house move was 04/09 which means my house move charge wouldn't be nullified as the date was before the increase.  Because of that my cessation charge would only have been £20 not £25 so surely the £65 is a mistake?

[#7]

Is that the only house move you've had?

[#8]

Yep, just the once is enough for me for at least another 10 years 

[#9]

Quote from: Oldjim

Hang on - that doesn't make sense. I have the deferred cancellation charge increased which I understand but I don't have a house move charge as I haven't moved house. However if I had moved house before the new charges came into effect there is no way Plusnet can unilaterally increase the charge after the event

I was just thinking that as I scrolled down the thread.  Glad you brought it up!!

[#10]

I'm more than confused about this.
I can see a Cessation charge of £20 dated 28/10/08 (unsure why it's dated then) subsequently nullified and a new one of £25 added with no date. As I had a defferred house move in March this year surely, as with others above, my cessation charge should be £20 still.
Also, the house move charge has been increased to £65, this should still be £40, again, as with others above?
Further reading (note1 at the bottom of this page) indicates that the cessation charge is not included in the new House Move charge of £65.
Also, while on the topic of Account Summary but not wishing to hijack to OP in any way; could someone look at the £29.99 router charge on 28/4/2009. This was a loan router to aid sorting out some issues and was returned (to James Bailey) and confirmed by his PM to me on 23/6/09.
Cheers

[#11]

The house move fee *does* include cessation (cease at the old, provide at the new).
All broadband accounts have a deferred cessation charge, with no expiry date. This will be applied if you have an outright cease of your broadband on account cancellation.
Regarding the house move fee, I'll ask some questions on that on Monday.