Odd Speedtest readings (0 upload) and occasional slow internet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Odd Speedtest readings (0 upload) and occasion...
Re: Odd Speedtest readings (0 upload) and occasional slow internet
15-08-2017 12:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Job done. Corroded connector coming into house. Same as last time! Seems to be a weak spot. He has replaced the connector and sealed the box with silicon and lets hope for the best. Thanks all for your help.
Jon
Re: Odd Speedtest readings (0 upload) and occasional slow internet
16-08-2017 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Odd Speedtest readings (0 upload) and occasional slow internet
29-09-2017 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well, here we go again!
Dropped out yesterday and thought it might just be a one off.
Done it again today and SNR now higher than normal.
Can't think same fault (joint coming into house) has failed again but maybe it has.
Current connection:
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 855 | 14723 |
Max Rate (Kbps) | 1056 | 16020 |
SNR Margin (dB) | 15.4 | 8.1 |
Line Attenuation (dB) | 17.5 | 30 |
Errors (Pkts) | 0 | 0 |
Re: Odd Speedtest readings (0 upload) and occasional slow internet
29-09-2017 5:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jon,
Not as bad as it has been, but not ideal! Suggest that we get some monitoring in place and rule out the usual suspects!!
Do you have router stats available to run please?
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
@CRT
What's the line profile now please (Target SNRM) - also the line's error history. This user's line seems to regularly go pear-shaped...!!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
30-09-2017 10:07 AM - edited 30-09-2017 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Townman
Don't have corded phone but line seems quiet on cordless.
Router log attached and it is going down pretty regularly.
Stats today
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 334 | 11491 |
Max Rate (Kbps) | 440 | 16244 |
SNR Margin (dB) | 11.3 | 13.9 |
Line Attenuation (dB) | 19.1 | 31 |
Errors (Pkts) | 0 | 0 |
will get old router out of attic today and get routerstats running.
Getting fed up with this!
Jon
Re: Odd Speedtest readings (0 upload) and occasional slow internet
30-09-2017 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jon,
SNRM is climbing.
Looks your line is dying again. Suggest you raise a BB fault using the link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
30-09-2017 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks,
have done although now having to go through tests with old router as expected. Will run it over w/e with different cabling and micro-filters. will run routerstats as well so we have some data that might be helpful.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
03-10-2017 2:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well before I went to the aggro of awitching and moving routers I thought I would give it another chance after PN tests.
Since saturday 2pm it has not dropped and stats have been pretty consistent at:
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 1279 | 16040 |
Max Rate (Kbps) | 1328 | 16232 |
SNR Margin (dB) | 7.8 | 6.3 |
Line Attenuation (dB) | 17.5 | 30 |
Errors (Pkts) | 0 | 0 |
Not sure if I am pleased or disappointed. Seems strange that it did drop 4 or 5 times from Thursday to Saturday. I wonder if it could have been something going on elsewhere that has nor sorted itself? It would have been odd had it have been a line fault after the recent visit but I will wait and see what happens.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
03-10-2017 8:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suspect the you have (more) bad joints on your line which show intermittent issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
06-10-2017 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still no drops
getting hopeful it maybe wasn't my line
Stats
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 1279 | 16040 |
Max Rate (Kbps) | 1332 | 16224 |
SNR Margin (dB) | 7.6 | 6.2 |
Line Attenuation (dB) | 17.5 | 30 |
Errors (Pkts) | 0 | 0 |
Re: Odd Speedtest readings (0 upload) and occasional slow internet
06-10-2017 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would not hold out too much hope ... I still suspect weather sensitive iffy joints. Time will tell.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
06-10-2017 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for those words of comfort
I also fear the worst!
Re: Odd Speedtest readings (0 upload) and occasional slow internet
12-10-2017 4:41 PM - edited 12-10-2017 4:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ok, started dropping again. This time pretty consistent with use of phone. Connection doesn't always drop but can see SNRM go down when on a call.
Don't have a wired phone but line seems very noisy on call and on QLT.
Have replaced microfilter but no different.
Where do I go from here @Townman and @Gandalf my heros
Is it old modem and routerstats again or does this indicate line problem and I should go straight to reporting it?
Jon
Re: Odd Speedtest readings (0 upload) and occasional slow internet
13-10-2017 7:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Monitoring is always helpful evidence - especially if you can show abberations when using the phone.
This can be caused by a flaky filter, but I suspect you've changed this already. When you notice noise on the QLT do a phone fault check, which might find and report an issue (noisy line fault). If not then I'm afraid it is going to require a wait on the phone calling support. Make sure you are clear about your long history of line faults.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Odd Speedtest readings (0 upload) and occasional slow internet
13-10-2017 9:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
how do I do a fault check?
I have updated ticket that was opened a couple of weeks ago with the info they required and hopefully they will get back to me soon.
Jon
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Odd Speedtest readings (0 upload) and occasion...