Odd Fault
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Odd Fault
07-08-2013 6:18 PM
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I've currently got a problem which seems quite strange to me. My router disconnected today and when trying to reconnect is getting Authentication Failed (no details have changed on the router). If I try the username from a different Plusnet account (I have quite a few different broadband connects!) it connects fine without a problem. I've been on to support for nearly an hour and we've tried other routers with the same results. bt_test_user@plusdsl.net (and bt_test_user@plusdsl2.net) also fail authentication. Support has raised it as a fault and has escalated it for an engineer visit, but I'm unsure how it could be BT related as other users (on the same domain) works without an issue.
For some time I've been using plusdsl2.net as the domain, but we've been trying both that and plusdsl.net.
Anyone got any suggestions?
Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Odd Fault
07-08-2013 6:26 PM
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It could be an issue on the BT radius servers but It seems incredibly odd that yours fails and others don't, though - have you tried this account on one of your other connections?
Re: Odd Fault
07-08-2013 6:34 PM
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bt_test@startup_domain worked without an issue. The guy on support told me to then try the other ones. I've not tried my account on one of the other connections yet. They are all in other locations, so may drive out to one and give it a go later on.
Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Odd Fault
07-08-2013 9:05 PM
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I've tried the username and password on a different PlusNet line and get the same authentication errors, so it is definitely not down to my line!
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Odd Fault
08-08-2013 1:00 PM
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Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Odd Fault
08-08-2013 1:42 PM
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Sorry about that - hoping that with the help of Dave we've got this sorted, if you change the realm in your router back to plusdsl.net that should sort things for you (and get you your static IP back )
Hope that helps.
Re: Odd Fault
08-08-2013 1:56 PM
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Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Odd Fault
08-08-2013 4:50 PM
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Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Odd Fault
08-08-2013 5:01 PM
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Re: Odd Fault
09-08-2013 9:55 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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