Occasional problems logging on to TG582
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Occasional problems logging on to TG582
17-02-2015 6:28 PM
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I have a minor irritation in that whenever my internet connection is lost for whatever reason, I cannot logon to the plusnet router. My laptop sees the wireless network no problem and I can get to the router logon screen but when I enter username and pswd it simply refreshes the screen. I have tried using ethernet connection with the same result. So I cannot get use the router interface to restart but have to power off/on. All other times, when internet is on, the router accepts username/pswd with no problem.
This seems counter intuitive - I should still be able to communicate with the router and indeed I have used a TG582 before with BE internet where I have had no problem logging on with internet unavailable.
I would appreciate any ideas to resolve this - thank you.
Ace
Re: Occasional problems logging on to TG582
17-02-2015 7:04 PM
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I have taken a look at your account, how often are you seeing the drop outs?
I have only notice it drop twice in 12 days!!
Are you seeing anymore than this?!?!?
Re: Occasional problems logging on to TG582
17-02-2015 7:08 PM
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Re: Occasional problems logging on to TG582
17-02-2015 7:20 PM
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I would say it seems to be a router issue!
Please take a look at this ticket reference!
(99500475)
Re: Occasional problems logging on to TG582
17-02-2015 7:30 PM
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Ace
Re: Occasional problems logging on to TG582
17-02-2015 7:37 PM
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Re: Occasional problems logging on to TG582
17-02-2015 7:39 PM
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https://www.plus.net/wizard/?p=view_question&id=ticket=99500475
Follow the link above
Re: Occasional problems logging on to TG582
17-02-2015 7:54 PM
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Re: Occasional problems logging on to TG582
17-02-2015 8:06 PM
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Are there any questions showing - you should see something like this picture
If there are no questions showing try clicking on View Closed Questions in the last 7 days
Re: Occasional problems logging on to TG582
17-02-2015 9:27 PM
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Re: Occasional problems logging on to TG582
17-02-2015 11:36 PM
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Quote from: JoshuaC I would say it seems to be a router issue!
Sorry to hijack this thread but wondering if it's the same problem I raised a few days ago.
If that's the case, how can I go about ordering a replacement router?
Re: Occasional problems logging on to TG582
18-02-2015 1:00 AM
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dick:quote
Re: Occasional problems logging on to TG582
18-02-2015 1:25 AM
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I think I would experiment by trying that, and then if the problem continues disable "Web Browsing Interception" and see if any problems arise if you lose connection.
Did you really only lose connection twice in 12 days? This might be caused by a variety of things, have you attempted to discover any cause?
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