Obscene e-mails and a complaint
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- Re: Obscene e-mails and a complaint
Obscene e-mails and a complaint
24-11-2007 12:42 PM
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I find this situation intolerable that plusnet cannot run a spam checker that picks these up and it seems to me that despite some efforts from plusnet instead of it improving it is in fact getting worse.
The sad thing is that many of the people who I work for, in my job, and with private work, come to me for advice on which service provider I would recommend for broadband. In the past this has been plusnet, but now I find those individuals who took up my recommendation are complaining that they are getting these e-mails too. Some of them have children and now these children are also receiving obscene e-mails, thus their parents are forced to to run more protection at a cost to them.
Now of course I no longer recommend plusnet, I, as a professional, have a duty of responsibilty to protect the people I work with from this intolerable situation.
I hope plusnet do sort this situation out, god knows they have had long enough. But it seems to me they have made so many unfulfilled promises that I have no confidence in their ablilty to do so. I can't think why plusnet cannot resolve this, we run a broadband service for our school and obscene e-mails has never ever been an issue.
Please do something plusnet, stop making statements of intent and resolve the problem once and for all.
Many thanks
Chris
Re: Obscene e-mails and a complaint
24-11-2007 12:51 PM
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Re: Obscene e-mails and a complaint
24-11-2007 12:56 PM
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Quote from: cuke2u But it seems to me they have made so many unfulfilled promises that I have no confidence in their ablilty to do so. I
here's one, what happened to the option to change your spammed username to a new one.....waiting!
Re: Obscene e-mails and a complaint
24-11-2007 1:30 PM
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There is a lot of work ongoing to improve our Spam detection service, and to do as much as we can to reduce the amount of Spam our customers receive.
To that end, we're currently working with Critical Path as detailed here, and with Postini, as detailed here.
Santiago,
The username change was available from June, as announced here, until July 17th, as announced here.
If this is the best way to deal with the spam issue we can still do this in individual cases, on a case-by-case basis.
Re: Obscene e-mails and a complaint
24-11-2007 1:37 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Obscene e-mails and a complaint
24-11-2007 3:00 PM
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Quote from: Mand The username change was available from June, as announced here, until July 17th, as announced here.
Well I didn't see that information, must have missed the Plusnet blogs on those particular days. Was that before Force 9 customers were given access to the Plusnet community? I think you may tell me the same information was posted over at Force 9 too. Must have missed that too.
The process to change the username was not very customer friendly. Was it designed that way to discourage people from doing it?
Re: Obscene e-mails and a complaint
24-11-2007 3:11 PM
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Re: Obscene e-mails and a complaint
24-11-2007 3:22 PM
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As advised earlier, if you do still require the change we should be able to arrange this for you if necessary.
There was no intention here to discourage anyone from taking any of the changes, and they were heavily discussed here for some time before and after, as well as in the old portal forums.
Re: Obscene e-mails and a complaint
24-11-2007 3:49 PM
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I was aware of the username and free domain from the Force 9 forum. At that time I decided not to take up the free domain name but had in mind to change my username. Anyway I missed out on that so I created some additional mailboxes which are spam free. (This was the second time I had to do this as there was also a security issue in 2006 that caused a lot of spam emails to previously secure addresses).
I think I will blackhole the old address when the new ones are fully established.
Quote from: Mand As advised earlier, if you do still require the change we should be able to arrange this for you if necessary.
Thanks Mand but I will persevere with my new mailboxes
Quote from: PJ And by e-mail IIRC.
Not to me
Re: Obscene e-mails and a complaint
24-11-2007 4:02 PM
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Quote from: jelv Two months ago I created a new mailbox I use for communicating with a particular client. So far it has received ZERO spam. As Thomas indicated an email list was stolen and that accounts for a lot of the spam we now see. There's no reason to think that a new PN user with a brand new email address would see anything like the volume of spam we see unless they were careless with posting their email address in public places.
Have to say that, as a new customer (18th July 07) I've seen less than 5 spam emails - this would seem to confirm your thoughts.
Re: Obscene e-mails and a complaint
24-11-2007 4:06 PM
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Re: Obscene e-mails and a complaint
25-11-2007 11:06 AM
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I have just moved my email from freeserve, where, after about 10 years, I was getting hundreds of spam messages EVERY DAY. I had most of them filtered, but was still having to look at 10 to 20 a day. Most of these were coming into random addresses (randomtext@username.....)
With plusnet it is possible to avoid these altogether by using the blackhole facility.
Black hole everything except specific addresses. Set up one of these specific addresses (aliases) for every website where you put in an address.
Never enter your "user" email address into anything, and ask you friends not to do it for you (eg ecard sites)
Then if an address starts getting spam (none have for me yet), blackhole it (remove the alias) - end of spam, and no filtering required.
This strategy also tells you who is selling email addresses. Because you have a dedicated address for each website, (eg dodgysite@username.plus.com) if that address starts getting spam, you know "dodgysite" has released it in some way.
Re: Obscene e-mails and a complaint
25-11-2007 11:31 AM
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Ah! This thread would explain why I get spam emails to my username@force9.co.uk address which I have never used or given out.
I never saw anything or was informed about the hacking incident or the chance to change my username. (maybe the email went to the spam folder)
If I could also change my username, it would cut my spam by two thirds.
How do I go about this please?
Re: Obscene e-mails and a complaint
25-11-2007 2:32 PM
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Rename the default mailbox (if it used to be username@username then change it to something different@username). You used to be able to do this yourself on the portal but last time I did this for a friend, they had taken it off so I had to ring in to CS and they did it for me. Turn off catchall and then the only e-mails that you should get will be the ones specifically addressed to the new default mailbox name.
Next, everytime you sign up for anything, create an alias on the portal first, e.g. amazon@username.f9.co.uk, ebay@username.f9.co.uk.
If spam then starts to come from a specific address, just delete the alias.
When I took up the domain name option I had some spam from the beginning because it had been used before. I managed to get rid of it by the blackholing the addresses.
Re: Obscene e-mails and a complaint
25-11-2007 3:33 PM
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Quote from: PJ Create a free PAYG account and raise a ticket requesting that your account is transferred to the new username.
Sounds simple enough.
Quote from: poppy There is no need to change username to reduce/eliminate spam. Here is what I did:
Rename the default mailbox (if it used to be username@username then change it to something different@username). You used to be able to do this yourself on the portal but last time I did this for a friend, they had taken it off so I had to ring in to CS and they did it for me. Turn off catchall and then the only e-mails that you should get will be the ones specifically addressed to the new default mailbox name.
Next, everytime you sign up for anything, create an alias on the portal first, e.g. amazon@username.f9.co.uk, ebay@username.f9.co.uk.
If spam then starts to come from a specific address, just delete the alias.
When I took up the domain name option I had some spam from the beginning because it had been used before. I managed to get rid of it by the blackholing the addresses.
Sounds complicated
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