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O2 TuGo - Traffic prioritisation

Superuser
Superuser
Posts: 1,873
Thanks: 462
Fixes: 6
Registered: 05-11-2008

O2 TuGo - Traffic prioritisation

I have noticed , if i am downloading a file ( for example download.com) , then make a call on the 02 TuGo app (VoIP) from my mobile, the  call quality is terrible and the other person sounds like a robot, and speaking very slowly.  As soon as the download is paused/complete , the app works fine
Seems like the 02 app is not been correctly identified the traffic prioritisation system
I  have spoken to O2 , they say the app uses Ports  5060 and 5061 UDP.
Kind Regards
Mike
Mike
31 REPLIES
Community Veteran
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Registered: 21-01-2013

Re: O2 TuGo - Traffic prioritisation

Since you've got no answer for PN, you could test for your self.
http://community.plus.net/library/faults/using-wireshark-for-data-capture/#queues
I believe O2 tugo can be installed on a PC.
Superuser
Superuser
Posts: 1,873
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Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

I am unable to at the moment, as i can not open a new ticket , as i have 4 open tickets (maximum allowed on the PN system)
Is it possible for one of the DC members can pass the query on to the relevant team?
Kind Regards
Mike 
Mike
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: O2 TuGo - Traffic prioritisation

Hi Mike,
I've passed this on to Dave to take a look at this for you.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,873
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Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

Thanks Chris, much appreciated
Mike
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: O2 TuGo - Traffic prioritisation

Would you be able to get us the Wireshark Capture you mentioned so we can provide this to our Products Team?
We could ideally do with 2 captures if possible. If you are able to do this, that would be great. Can you also ensure that you start running the WS Capture before starting the application?
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,873
Thanks: 462
Fixes: 6
Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

Yes , will post back when done, will upload to MailFileShare ( due to having maximum open tickets on my account), and PM you the link, hope that's okay?
Kind Regards
Mike
Mike
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: O2 TuGo - Traffic prioritisation

Hi Mike,
That's perfect, thanks very much.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,873
Thanks: 462
Fixes: 6
Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

Hi Chris, unfortunately  i can not do the WS Capture, as the PC download is for Windows 7 only Sad , and my systems are 8/8.1
http://www.o2.co.uk/apps/tu-go#download
Having spoken to O2 tech support, to see if there was possible work around to get it running on 8/8.1, short answer is no.
If there any other PN customers who are having problems with the TuGo app , please post Smiley
Kind Regards
Mike
Mike
Plusnet Staff
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Posts: 6,346
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Registered: 26-11-2011

Re: O2 TuGo - Traffic prioritisation

Ah, shame Sad
If anyone can do as above and send me the captures that'd be really helpful!
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,873
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Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

I will try and get hold of a Win 7 laptop next week, as Chris says if anyone can help in the meantime , that would be very much appreciated  Smiley
Kind Regards
Mike 
Mike
Community Veteran
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Registered: 27-10-2012

Re: O2 TuGo - Traffic prioritisation

Download the file, right click on it and select Properties. You can run the program in Windows 7 compatibility mode.
Superuser
Superuser
Posts: 1,873
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Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

I asked the O2 tech person if it would run in compatibility mode, he came back with no, just given it a try and seems to be working, thanks .
Will do WS Capture later Smiley
Kind Regards
Mike
Mike
Superuser
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Registered: 05-11-2008

Re: O2 TuGo - Traffic prioritisation

Hi Chris , i have a ticket open on my account , with the captures required , #86272190 ( got one of my other tickets closed, as its been dealt with since yesterday Smiley ) ,
Kind Regards
Mike
Mike
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: O2 TuGo - Traffic prioritisation

Hi Mike,
Thanks for that, I've replied to your ticket and I've passed on those captures to Dave.
Chris Pettitt
Cloud Environments Engineer