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Now more frequent disconnects after "boost Engineer"

Spacie
Dabbler
Posts: 16
Registered: ‎17-01-2013

Now more frequent disconnects after "boost Engineer"

You very kindly arranged to have a "Boost" engineer visit me to check out possible causes of frequent disconnects.
He couldn't identify a problem, but installed a new wall socket with direct connection from my router which removes the need for a filter.
However, since then I have still had many disconnects, which seem to be increasing in frequency. It's affecting work and leisure, with streamed TV often being interrupted.
To summarise, I've gone down all the routes you suggested to get this fixed, and I'm wondering where I go from here.
4 REPLIES 4
Townman
Superuser
Superuser
Posts: 23,049
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Now more frequent disconnects after "boost Engineer"

Is there noise on the line?  Dial 17070 option 2 using a corded phone plugged into the master socket.
Are the disconnections associated with using the phone?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Now more frequent disconnects after "boost Engineer"

It doesn't look pretty from here.

I can see we've sent you a new router and that should be with you in the next few days.
Let us know how you get on.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,049
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Now more frequent disconnects after "boost Engineer"

That looks really grim!
@Spacie,
Any improvement with the new router?  Can you please answer my previous questions?

@CRT,
RADIUS plot improved any?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Now more frequent disconnects after "boost Engineer"

Better, but still not perfect.
<img src="http://community.plus.net/visualradius/generated/image14328989207255.png"/>
I've not got the history of the case, assuming everything internal has been done, I'd suggest another engineer or possibly an SNR increase/interleaving.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team