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Not receiving email on new BBYW Pro

spuggy
Dabbler
Posts: 17
Registered: 02-06-2008

Not receiving email on new BBYW Pro

Hi,
I opened a new BBYW Pro account before the weekend and had the default email account set up.  The account can send emails just fine but won't receive any do to a "PERM_FAILURE: DNS Error: DNS server returned answer with no data" error.  Any ideas on this as I would love to receive the email with my MySQL account details in  Smiley
5 REPLIES
Superuser
Superuser
Posts: 2,835
Thanks: 543
Fixes: 5
Registered: 06-04-2007

Re: Not receiving email on new BBYW Pro

What's your incoming mail server set to?  While you're trying to resolve this you should be able to see you mail at http://webmail.plus.net
Phil
Community Gaffer
Community Gaffer
Posts: 13,326
Thanks: 1,111
Fixes: 89
Registered: 04-04-2007

Re: Not receiving email on new BBYW Pro

Looking at your account, the mailbox component is in a very odd state. It's not configured properly and my attempts to fix it have failed Sad
This isn't the forst example of this I've seen today so an internal problem has been opened to address the issue (51833).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

spuggy
Dabbler
Posts: 17
Registered: 02-06-2008

Re: Not receiving email on new BBYW Pro

Thanks for your help Bob.  I see that my mailbox has been recreated, don't know whether you guys have finished playing around but as yet the account is still unable to receive emails.
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Not receiving email on new BBYW Pro

The mailboxes are now in the correct state, it's just a case of waiting a few hours now for DNS to pick up the changes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
spuggy
Dabbler
Posts: 17
Registered: 02-06-2008

Re: Not receiving email on new BBYW Pro

Fantastic, thanks a lot for the work, seriously impressive  Smiley