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Not receiving email on new BBYW Pro
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Not receiving email on new BBYW Pro
02-06-2008 12:16 PM
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Hi,
I opened a new BBYW Pro account before the weekend and had the default email account set up. The account can send emails just fine but won't receive any do to a "PERM_FAILURE: DNS Error: DNS server returned answer with no data" error. Any ideas on this as I would love to receive the email with my MySQL account details in
I opened a new BBYW Pro account before the weekend and had the default email account set up. The account can send emails just fine but won't receive any do to a "PERM_FAILURE: DNS Error: DNS server returned answer with no data" error. Any ideas on this as I would love to receive the email with my MySQL account details in
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Re: Not receiving email on new BBYW Pro
02-06-2008 1:21 PM
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What's your incoming mail server set to? While you're trying to resolve this you should be able to see you mail at http://webmail.plus.net
Phil
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 6
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Re: Not receiving email on new BBYW Pro
02-06-2008 1:27 PM
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Looking at your account, the mailbox component is in a very odd state. It's not configured properly and my attempts to fix it have failed
This isn't the forst example of this I've seen today so an internal problem has been opened to address the issue (51833).
This isn't the forst example of this I've seen today so an internal problem has been opened to address the issue (51833).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: Not receiving email on new BBYW Pro
03-06-2008 4:07 PM
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Thanks for your help Bob. I see that my mailbox has been recreated, don't know whether you guys have finished playing around but as yet the account is still unable to receive emails.
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Re: Not receiving email on new BBYW Pro
03-06-2008 4:09 PM
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The mailboxes are now in the correct state, it's just a case of waiting a few hours now for DNS to pick up the changes.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Not receiving email on new BBYW Pro
03-06-2008 4:23 PM
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Fantastic, thanks a lot for the work, seriously impressive
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