Not impressed

[#1]

after god know's how long on perfect 4.2 mbps speed's & usually syncing at over 5400 - 6000 kbps i have now logged on to find my router syncing at 4500 kbps and my connection status set at 3000 (usually 4500 or at the least 4000) so only getting download speeds of 2.9 mbps at the most, what could have caused to sudden drop in speeds etc... I've not down anything at home to affect my speeds btw.. ie: adding new phone's aletering line's etc.

[#2]

Hi Jules,
It could be anything and could even be down to the fact there's been some rain over the weekend.  What sort of sync speeds are you seeing currently?  Are they back to wehat you usually get?  If so, your speed profile should bounce back to what it used to be.

[#3]

still no good..and that sync is only because i rebooted router b4 it was less than 4000.
and weather here's been gorgeous, no rain since early in the week...

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ADSL Link Downstream Upstream Connection Speed 4416 kbps 448 kbps Line Attenuation 31.0 db 18.0 db Noise Margin 9.3 db 21.0 db

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Test1 comprises of Best Effort Test:  -provides background information.     IP profile for your line is - 3000 kbps     DSL connection rate: 448 kbps(UP-STREAM)  4416 kbps(DOWN-STREAM)     Actual IP throughput achieved during the test was - 2697 kbps If you wish to discuss these results please contact your ISP. If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance. Your test has completed please close this window to exit the performance tester.

[#4]

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ADSL Link Downstream Upstream Connection Speed 4896 kbps 448 kbps Line Attenuation 31.0 db 18.0 db Noise Margin 9.4 db 21.0 db

Yes connected to master socket ...
As for dialling that number. there is no audible noise, completely quiet.

[#5]

Hi Jules,
Looking at BTs logs, your sync speeds have deteriorated since August 6th.  According to them they haven't seen any synchronisation speeds in the region of 6000Kbps since then.  At least they haven't seen any that would cause your profile to increase.  There's been various decreases since then, with the last from last night being 3424Kbps.
I'd recommend trying from the test socket and also ensuring that you have tried using different filters.

[#6]

but my overall speed has only decreased in the last 24-48 hour's up until then i've been getting 4.2mbps download on speedtesters.
how do i try the test socket?

[#7]

Hi Jules,
If you unscrew the face plate form your master socket, there is another socket in there on the bottom right.  This is called the test socket.
If you maintain your current connection speed, your profile should be increased to 4000Kbps within the next 3 days.

[#8]

without rebooting router?

[#9]

You'll probably need to reboot your router for our profile changes to take affect.
You should be able to see from the BT Speedtester which profile you are on, depending on whether or not you can get it to work.

[#10]

Ok thanks James
Jules
x

[#11]

No worries at all.
If you want me to, just give me a prod and I'll be able to see if any BT profile changes have been made.

[#12]

blooming heck just plugged into the test socket...and router showing this:-

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ADSL Link Downstream Upstream Connection Speed 7616 kbps 448 kbps Line Attenuation 30.0 db 18.0 db Noise Margin 9.4 db 23.0 db

Shame it's not like that normally, why the dramatic change?

[#13]

I see similar on my own connection.
I've had as high as 7500Kbps (with my downstream attenuation of 45dB!) but reboots can give anything from 5.5-7.5Mbps.  It is however a fairly dramatic change.  I'd avoid rebooting your router for awhile if I were you

[#14]

but if it's plugged into the test socket, surely i can't leave it like that...hanging open with wires showing...especially as it's in the kitchen (thinking steam etc getting into it?)my

[#15]

The kitchen is a rather random place to have a master socket
It's up to you.  If you can live with the faceplate being removed, then go for it.  Unless you're talking about some fairly hefty amounts of gunk getting in there, then I'd leave it that way.  I'd definitely also recommend trying to see if you can get those kind of sync speeds with the faceplate attached.