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Not happy.

St3althM4ster
Grafter
Posts: 57
Registered: ‎01-02-2013

Not happy.

Can someone at plus net have a look at my ticket ID is 67015572 im not very happy with it.
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not happy.

Hi there,
I've read through your ticket and sorry to see that the broadband order was not placed on the 11th, I'll try to ascertain as to why it wasn't as I can't initially tell if our system would not let this be placed or this was a mistake by my colleague, either way apologies.
I can see that an order has been placed and is scheduled to complete on the 21st March. I'll keep my eye on it to make sure this does happen and let you know if by any chance it completes early.
Can you confirm that you've received the router?
Chris
St3althM4ster
Grafter
Posts: 57
Registered: ‎01-02-2013

Re: Not happy.

Hi thanks for reply, Yeah i got the router last week if i remember rightly, As it hasnt been actived on the date PN said, am i term for a discount or what ever as it wont activated on the day?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not happy.

You'll not be charged for time that you haven't been activated, I've updated your ticket that will explain which you can view at https://portal.plus.net/wizard/?p=search
St3althM4ster
Grafter
Posts: 57
Registered: ‎01-02-2013

Re: Not happy.

Ok thanks