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Not happy

stathe
Grafter
Posts: 527
Thanks: 5
Registered: 30-07-2007

Not happy

My speed is gradually getting slower despite a quite good < for my line <   speed, it is well below the profile  I switched off for a few days while away. Some of my neighbors are changeing to other methods of broadband . I cant afford any more but would be happy if I had   1.9 or 2 which I have had in the past

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1. Best Effort Test: -provides background information.

  Download  Speed
  1.43 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.43 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.79 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.38 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.38Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Not happy

Sorry to hear you're not happy with your speeds.

Can you try going through the guides we have here?

If the speeds aren't better after that I'd recommend raising a fault here.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stathe
Grafter
Posts: 527
Thanks: 5
Registered: 30-07-2007

Re: Not happy

Well I have done as required and was unable to complete the phone line checks which I was guided to My line is not as quiet as it should be,in my opinion last time I replaced my openreach socket top and it was OK for a while,

stathe
Grafter
Posts: 527
Thanks: 5
Registered: 30-07-2007

Re: Not happy

Unfortunately I have been unable to do some of the tests and yesterday my   line was noisy  How am  I to get Plusnet to raise my profile to enable my speed to get nearer 2 which it has beeen in the past