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Not happy with speed, am I being slowed down?

MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Not happy with speed, am I being slowed down?

am I being slowed down? As my download speed only ever seems to be 32 mb/s the BT guy told me my line will support  80meg I am not happy with this slow speed because when I signed up plusnet you told me I would get in the region of 70 meg. This is less than half of what I was told I would get!
20 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,749
Thanks: 266
Fixes: 78
Registered: ‎27-04-2007

Re: Not happy with speed, am I being slowed down?

Hi there,
I'm unable to see any obvious causes for that after running a few checks so I'd advise raising a <a href="http://faults.plus.net/">fault</a> so we can investigate that further for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Re: Not happy with speed, am I being slowed down?

what do I need to do phone up?
thanks
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Not happy with speed, am I being slowed down?

No follow this link - as given in the post above - http://faults.plus.net
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Not happy with speed, am I being slowed down?

Are you testing via a wired or wireless connection?  If wireless, then you need to test via a wired connection for a more representative result.
MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Re: Not happy with speed, am I being slowed down?

Ive tried both and both say only about 30mb
dick:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not happy with speed, am I being slowed down?

I can see you've raised a fault, did you try the PPPoE connection?
MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Re: Not happy with speed, am I being slowed down?

I have just done a PPPoE test the result is 66.14 Meg download and upload 15.09 meg, which is a lot better, so does that mean my plus net route is faulty?
Highlighted
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not happy with speed, am I being slowed down?

It would point toward the router, yes.
Have you tried the router again to see if it any different, if it's a lot slower via the router we may need to get another out to you.
MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Re: Not happy with speed, am I being slowed down?

yes as soon as I plug it back into the router the speeds drops again to about 30 meg,
goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Re: Not happy with speed, am I being slowed down?

Ah faulty router sound likely
Community Veteran
Posts: 3,424
Thanks: 19
Registered: ‎18-01-2013

Re: Not happy with speed, am I being slowed down?

I only ever manage to get around 30mb on my wireless connection (even though I've got a 300Mb/s router hooked up). If I use a dongle I get closer to my connection speed but my speed tests will always max out at around 28-32Mb on wireless.
If you try the wired connection on the router, don't forget to disable the onboard wireless on the laptop / computer as it may still be using that rather than the router LAN ports.
MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Re: Not happy with speed, am I being slowed down?

I have just done a few more tests both with ethernet cable and wirelessly, it is now even worse at just 6.74 Meg download 13.10 upload that is worse and I was getting with standard broadband. Please sort this out as soon as possible as I am paying for a service that is not been provided.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not happy with speed, am I being slowed down?

I've arranged a router to be sent to you, this will be with you this week. There'll also be a returns bag for the faulty router.
MW45
Grafter
Posts: 50
Registered: ‎27-06-2013

Re: Not happy with speed, am I being slowed down?

I done what you said on the phone reset the router re-entered my login details, ethernet directly from laptop to plus net router now 66 Meg, but wireless is still only producing 33 Meg even though it is the latest N technology why is that?