Not happy with download speed
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- Re: Not happy with download speed
Not happy with download speed
on 10-11-2016 1:35 AM - last edited on 10-11-2016 5:16 AM by Mav
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I was getting 400 KiB/s for a few weeks a month ago, now i can only max at 300ish KiB/s. If i can get 400 why can i not get it all the time. Even though it seems to be a small amount it is actually nearly a 3rd drop, & with such a low speed anyways you do notice the difference in loading pages & downloading, sometimes it agony sitting there waiting, & waiting, & waiting, please help.
http://postimg.org/image/r6f04edl1/
Moderator's note by Mike (Mav): Link fixed.
Re: Not happy with download speed
10-11-2016 8:59 AM
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Hi, I had the same problum yesterday My speed was fine then it just dropped half way down, this this mornning I did a test and it seems to be back up. I think it maybe with me something to do with the weather. maybe that the case with you.If you keep getting the same problums you can raise a ticket. someone may have a better idea than me.
Hope you get it sorted.
Re: Not happy with download speed
11-11-2016 1:21 PM
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I can see that when you contacted us yesterday our testing showed a fault external to your premises that's likely to be causing issues for you. Let us know what the connection is like once that's resolved and we can look back at any issues you may be having then.
Re: Not happy with download speed
13-11-2016 5:19 AM
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Re: Not happy with download speed
13-11-2016 12:05 PM
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Re: Not happy with download speed
14-11-2016 5:16 PM
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I can see an engineer has been out to fix a fault in the network today, we can see you're back online now. Let us know if you have any further issues.
Re: Not happy with download speed
16-11-2016 8:58 AM
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Re: Not happy with download speed
16-11-2016 5:24 PM
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Hi Grimples,
Glad to see you're still up and running. I've refunded you for the downtime and added this to the ticket on your account. Sorry for the problems you had.
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- Re: Not happy with download speed