Not happy paying for this months broadband!
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- Re: Not happy paying for this months broadband!
Not happy paying for this months broadband!
01-08-2016 3:51 PM
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There was an outage not too long ago that lasted a few days, that was apparently sorted. But since then there have been many outages, some short, some lasting a day or longer. Also when the broadband has been connected it has been half the speed that it was prior to these issues.
Re: Not happy paying for this months broadband!
01-08-2016 3:54 PM
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If you've seen outages after the ones we posted to our service status, I'd advise getting a fault reported to us so we can investigate what's happening https://faults.plus.net
Re: Not happy paying for this months broadband!
02-08-2016 11:45 AM
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The outages don't seem to be in relation with the service status outages. The broadband is back up, but still at half the speed it was prior. Fibre has just become available in the area and we are questioning whether this is PlusNet/BT's way of pushing us towards the more expensive packages.
Re: Not happy paying for this months broadband!
02-08-2016 11:48 AM
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Have you reported the issue using the link above to us?
We cannot directly control the sync or sync speeds between your premises and the exchange, if there is a fault causing the issues we need to look in to this.
Re: Not happy paying for this months broadband!
02-08-2016 11:57 AM - edited 02-08-2016 11:57 AM
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I have done. I received a text when the broadband came back up stating that the problem has been resolved. I can;t say the issue with speed is anywhere near resolved.
Re: Not happy paying for this months broadband!
02-08-2016 11:58 AM - edited 02-08-2016 12:20 PM
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Please send me a private message and I'll take a look.
Re: Not happy paying for this months broadband!
02-08-2016 3:07 PM
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Thanks, I'm testing your line and there's nothing obviously wrong. It's quite a long line though so the performance isn't going to be great if I'm honest on ADSL.
Downstream Link Info
Loop Loss | Loop Loss Add Text | SNR Margin | Errored Seconds | HecErrors | Cell Count | Speed |
---|---|---|---|---|---|---|
61 | 6 | 0 | 0 | 1283337032 | 1344 |
The line is slightly below what's known as the FTR (Fault Threshold Rate) so we can try and push this through as a speed issue, even though you are well within the estimates for your line.
Before we do this, how is your router connected? Are you in the test socket without using any extension leads?
Estimates
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 45.2 | 34.3 | 8.1 | 5.8 | -- | Available | -- | -- |
VDSL Range B (Impacted) | 37 | 21.3 | 7.3 | 3.7 | -- | Available | -- | -- |
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||
ADSL Max | Up to 1 | -- | 0.75 to 2.5 | Available | -- | -- |
Re: Not happy paying for this months broadband!
02-08-2016 3:09 PM - edited 02-08-2016 3:11 PM
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Thank you. Yes the router is directly plugged into the test socket with no adapters.
Re: Not happy paying for this months broadband!
02-08-2016 3:14 PM
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The testing I'm doing might force your line to disconnect briefly too.
Re: Not happy paying for this months broadband!
02-08-2016 3:19 PM
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That's fine
Re: Not happy paying for this months broadband!
02-08-2016 3:19 PM
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OK, the next step is an engineer booking. I've updated the ticket on your account with details and you can reply to that here: https://www.plus.net/wizard/?p=view_question&id=130631625
Re: Not happy paying for this months broadband!
02-08-2016 3:34 PM
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It is worth keeping in mind that any increase in speeds you might see will be marginal simply due to the length of the line.
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