Not happy about email from loosing ISP
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Not happy about email from loosing ISP
08-08-2018 1:16 PM
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Customer Loyalty Advisor
TalkTalk Business
axxxx.lxxx@talktalkplc.com
##############################################################################
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Any idea what is going on ?? I thought trying to keep customers after move was started was no longer allowed and since Plusnet asked for the move whay does TT now need to know where I am moving to.
If a mod needs the full version of the email just send me an email address by PM and I will send it over
Re: Not happy about email from loosing ISP
08-08-2018 1:56 PM
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Hi @David661
When you move to a new provider, your old provider may contact you to make sure that you made the request. Sometimes your new provider may accidentally input the wrong address, so this is just to make sure that the request is genuine.
If you don't respond to them, the order will still complete. It's entirely up to you if you tell them why you left, as they shouldn't be asking that or chasing you up.
Re: Not happy about email from loosing ISP
08-08-2018 2:43 PM
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Hi
It did make me worry rather she phoned up out of the blue saying in order for her to talk to me I needed to give her my security info
Since she called me NOT me her and I had been set a letter from TT in the post saying if I wanted the move to take place I was to do nothing I thought this is a scam call
Re: Not happy about email from loosing ISP
08-08-2018 3:55 PM
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Hello @David661 I can why you were concerned with the call, however judging from the email you sent, the job title of the adviser is 'Customer Loyalty Team', I believe this is just a professional wording for 'retention'. Most providers would prefer to retain their existing customers then have them move to a new provider.
From what my colleague wrote previously, you do not need to take any action. Should you require any further assistance from us feel free to ask. I would like to also warmly welcome you to our community forum
Re: Not happy about email from loosing ISP
08-08-2018 4:24 PM
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"Most providers would prefer to retain their existing customers then have them move to a new provider."
and a good way to do that is to give the customer good service, sadly that was not the case for me I spent weeks asking for a reset cos my line was banded due to work on my other line causing the line I am moving going on off on off while the work was done
But for a long time I was fobbed of with reasons why that could not be done - when it was done things were still not as good as they had been before. still water under the bridge now all set here for move line day 10/8
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