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Not getting promised speeds, maybe a bad line, pic attached.

ethanpidg
Newbie
Posts: 2
Registered: ‎17-10-2022

Not getting promised speeds, maybe a bad line, pic attached.

So basically i have fibre extra and should be getting fibre speeds, im on a fibre extra package (78mbps). Post code checker says i should be able to get gigabit to my address too, but my speeds range from 2 to 10 mbps on a good day. i Have attached my diagnostics hope it helps thanks.

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5 REPLIES 5
bmc
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Registered: ‎28-02-2017

Re: Not getting promised speeds, maybe a bad line, pic attached.

@ethanpidg 

Can you post an image of the results from the following (hiding your details).

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

Brian

Baldrick1
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Re: Not getting promised speeds, maybe a bad line, pic attached.

Moderators Note

This topic has been moved from Full Fibre to Broadband and duplicate removed.

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jab1
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Re: Not getting promised speeds, maybe a bad line, pic attached.

@ethanpidg Looking at the line and signal attenuation on your Hubs Help Desk, you should not have been provisioned on Fibre Extra, but I wil not comment further until we see the response to the question posed by @bmc 

John
Baldrick1
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Re: Not getting promised speeds, maybe a bad line, pic attached.

@ethanpidg 

The gigabit that you mention if for Full Fibre and totally different to the FTTC product that you say that you have. What does it say about your VDSL speed? Do you use your home phone? If not, why not upgrade to Full Fibre, it might not cost you any more for the equivalent 74Mbps service. ring the Customer Options Team on 0800 013 2632 and ask.

Your stats are showing a very high amount of internet traffic. Are you testing without any other devices or services using the Internet? You can only use your bandwidth once.

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Gandalf
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Registered: ‎21-04-2017

Re: Not getting promised speeds, maybe a bad line, pic attached.

Hi there,

I'm really sorry to see you've had speed issues.

Looking into this I can see your account's been cancelled as it appears your service has moved across to BT a couple of days ago. I hope things are better now but if there's anything else you'd need help with, feel free to get back to me. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet