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Not activated

peterbell1
Newbie
Posts: 3
Registered: 08-05-2016

Not activated

My broadband was supposed to be activated yesterday 07/05/16. As of yet I still have no internet. I tried the chat in the member centre but as the provisioning team are off today it wouldn't let me chat with anyone. I have not been able to get an answer anywhere. So much for your self proclaimed best customer service. I am with you for two days and I want to leave already.

4 REPLIES
Gel
Seasoned Pro
Posts: 1,473
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: Not activated

Plusnet Staff
Plusnet Staff
Posts: 659
Thanks: 151
Fixes: 29
Registered: 17-10-2015

Re: Not activated

Hi Peter, 

 

Sorry things haven't gone to plan with this, as Gel mentions a Saturday activation is unlikely as Openreach and BT Wholesale won't progress orders on their side on non-working days, If i was to hazard a guess I'd say it should have been Friday but our automated systems always confirm the next working day as it can be up until midnight.

 

 

I'm back in at 9 tomorrow so will take a look straight away and get this sorted for you.


 Paul Tarr
 Plusnet Network Operations
peterbell1
Newbie
Posts: 3
Registered: 08-05-2016

Re: Not activated

All good now, got back from work this afternoon and it was working. Apparently it was activated late on Friday but something went amiss with the e-mail or text to let me know, although my original e-mail said it would be activated on Saturday 

peterbell1
Newbie
Posts: 3
Registered: 08-05-2016

Re: Not activated

Just found the e-mail for my activation in my spam folder, don't know why it went there because I've had other e-mails from plusnet. Anyway it was actually activated on Sunday 08/05