Not activated

[#1]

My broadband was supposed to be activated yesterday 07/05/16. As of yet I still have no internet. I tried the chat in the member centre but as the provisioning team are off today it wouldn't let me chat with anyone. I have not been able to get an answer anywhere. So much for your self proclaimed best customer service. I am with you for two days and I want to leave already.

[#2]

I'd have thought activation on a Saturday was unlikely

[#3]

Hi Peter, 

Sorry things haven't gone to plan with this, as Gel mentions a Saturday activation is unlikely as Openreach and BT Wholesale won't progress orders on their side on non-working days, If i was to hazard a guess I'd say it should have been Friday but our automated systems always confirm the next working day as it can be up until midnight.

I'm back in at 9 tomorrow so will take a look straight away and get this sorted for you.

[#4]

All good now, got back from work this afternoon and it was working. Apparently it was activated late on Friday but something went amiss with the e-mail or text to let me know, although my original e-mail said it would be activated on Saturday 

[#5]

Just found the e-mail for my activation in my spam folder, don't know why it went there because I've had other e-mails from plusnet. Anyway it was actually activated on Sunday 08/05