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Not a speed fault, a speed restriction fault NUMBER 2!

Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Not a speed fault, a speed restriction fault NUMBER 2!

In November I posted here:
http://community.plus.net/forum/index.php/topic,70397.0.html
That on level 1 restrictions (when I have used 13GB of my 20GB Limit), I should be restricted to 2Mb/s, but was restricted to 1Mb/s
The same is happening now. I've just exceeded 13GB out of my 20GB allowance. This page:
http://portal.plus.net/support/broadband/products/archive/bb_premier1.shtml
Tells me level one restrictions are 2MB/s but I am being restricted at 1MB/s
This is now the third time this has happened.
Please can someone at plusnet tell me WHY the speed restriction setting is CONSISTENTLY wrong - EVERY time it is set.
Thank-you.

PS - I would put this in a ticket - but I am fed up with it being treated as a one off problem to be solved for that month, to be closed when speed restrictions are removed on billing date.. I am trying to find out why plusnet has level 1 restriction on my account set up wrong.
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Not a speed fault, a speed restriction fault NUMBER 2!

I'll raise it with products in the morning.
Thanks Tony.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Re: Not a speed fault, a speed restriction fault NUMBER 2!

Thanks
Will stand by....
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Re: Not a speed fault, a speed restriction fault NUMBER 2!

Hi James
Any update on this.
Also - is it possible I have now been blocked from usenet access? I am getting a 10060 connection error. This also should not be happening before I get to 20GB peak usage, according to the page linked above.
Thanks
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Not a speed fault, a speed restriction fault NUMBER 2!

Hi Tony,
Apologies for not updating.  It's basically because we have our network capacity state to amber, meaning that certain traffic speeds were lowered below their usual levels to ensure that gold traffic is handled accordingly.
I've checked with Dave, and Usenet traffic isn't blocked until you reach level 3 management.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Re: Not a speed fault, a speed restriction fault NUMBER 2!

Thanks for the update James
Is the network state still amber? Even after the extra installed capacity?
Because my speeds are still limited to 1MB/s
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Not a speed fault, a speed restriction fault NUMBER 2!

Yes.  The network still isn't in balance following the additional capacity & gold traffic is high with the recent weather.
People working form home & staying in in the evenings have caused an increase in web & vpn.