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Not a speed complaint, but why was it so fast a few days ago?

bigdavethehorn
Dabbler
Posts: 12
Registered: 09-03-2010

Not a speed complaint, but why was it so fast a few days ago?

Hello, I've been a Plusnet customer for about a year or so and I've had a pretty rock solid 1.5mbps connection during that time. A few days ago, I noticed that my download speed had increased to around 2.5mbps (good enough to play Onlive!) which was great for a couple of days, then it fell back to 1.5mbps.
As I said, my connection is pretty solid, the speed doesn't fluctuate much and certainly has never increased by 1mbps.
My questions are, why did this happen, and if my line can support a 2.5mbps connection, why isn't it that speed all of the time?
Thanks in advance!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,388
Thanks: 240
Fixes: 67
Registered: 27-04-2007

Re: Not a speed complaint, but why was it so fast a few days ago?

Hi there,
I've just run a few checks against your line and can see that you currently have a line rate of 2315kbps, I can't see any obvious factors as to why you're getting only around 1.5kbps (if you still are). My advice would be to raise a fault here https://portal.plus.net/apps/kbdfaults
let me know if you have any difficulties after doing that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team