Not a slow connection exactly but something's not right!

[#1]

Hello,
Has anybody been experiencing "choppy" broadband recently? My broadband speed has not dropped and my router stats are about the same as always, which are not good nor particularly bad depending on your point of view - i get around 1.5 - 3mb depending on conditions. The symptoms are that on a web page request for example my connection seems to hang for a few seconds, then load, then hang and then load etc etc. It makes web pages load slowly and sometimes time out, and streaming is no longer viable as it just buffers every few seconds. Not sure when it started but it was definitely fine a week ago. Anybody experiencing similar problems?
Thanks!

[#2]

Hi honestsam,
What sites are you streaming from? Is the Web Browsing experience the same for all websites?

[#3]

Thanks for responding!
Well it's all web sites really including your own. I am streaming from Netflix and Five Demand.  When I request a webpage I can see the load bar going up, then stop, then go up, then stop etc etc. When I try the speedtest website it tells a similar story. Ping times vary from normal (around 50) to slow (over 200).  Streaming buffers a lot. The symptoms are consistent I think. My router ADSL stats have not changed really. As far as I know it started around a couple of days ago, but no more than a week. It has been very stable up to then for a round 6 months or so.
Perhaps you can analyse my line? I'd be grateful!

[#4]

I've just checked over your line and area and our suppliers have already identified a faulty MSAN Line Card. We're awaiting for this to be cleared. Usually this can take around 24 hours to be cleared. Please let us know if the problem persists after Thursday.

[#5]

I have been having the same issue for about a month. lag the page loads lag then page loads. The lag can be 4 or 5 seconds. All bt speedtests come back great. This occurs across wired and wireless, Win 8.1, 7, android and blackberry devices.
I am finding tonight i can't watch iplayer for stuttering but bt speedest show all is good.
could i have a similar issue?
p,p,p,p,p.....podman

[#6]

Hi Podman,
Which exchange are you connected to? ( http://www.samknows.com/broadband/exchange_search )

[#7]

Hi,
Should be wscam
Cheers,
podman

[#8]

There's no reported issues with your exchange. Having checked your line everything does look fine.
Are you able to try a PPPoE conenction to see if there's any difference?

[#9]

For the past week I cant watch iplayers on the laptop or bbc iplayer on the tv without interruptions (every minute on the tv, every few seconds on the laptop). the tv also said I don't have sufficient bandwidth to watch it without interruptions but I never had problems for 3 years until last week.. am calling plusnet but been waiting half an hour, got disconnected, now waiting again for 25minutes. anyone can help?

[#10]

Hi lappy,
I can see your profile was set to low, this will have been the cause of the issues you were experiencing.
That's been changed for you, let us know if that's helped.