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Nonexistent upload speed

wendyh
Newbie
Posts: 3
Registered: ‎18-01-2018

Nonexistent upload speed

Hi,

I am having really bad upload speeds, barely hitting 0.2Mbps and sometimes not even that. Hopefully this is not how it is supposed to be and someone can help me out?

Thank you

6 REPLIES
Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Nonexistent upload speed

Adsl or fibre. What was you getting before?
Excellent!
wendyh
Newbie
Posts: 3
Registered: ‎18-01-2018

Re: Nonexistent upload speed

ADSL. I have only started taking note of the slow upload speed as of late because of a new job. What is the normal upload speed for ADSL?

Thank you

Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Nonexistent upload speed

Upto 1meg i believe. When I was on adsl I use to hit 1 meg sometimes half that or lower. Sometimes use to hit 1.45mb
Excellent!
wendyh
Newbie
Posts: 3
Registered: ‎18-01-2018

Re: Nonexistent upload speed

Well the highest I have ever had that I can remember was 0.5Mbps, and even that seems rare these days. Is there anything I can do from home to change this or do I need help from plusnet support?

Thank you

Manny7860
Aspiring Pro
Posts: 192
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: Nonexistent upload speed

Maybe pn support could uncap it.
Excellent!
Plusnet Help Team
Plusnet Help Team
Posts: 9,135
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Nonexistent upload speed

Welcome to the community forums @wendyh

Our tests are showing your router in sync at an upstream speed of 339kbps which seems a bit low. Testing your line is showing a potential line fault so I'm raising that to Openreach now and I'll update you via your account soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team