Non response to fault report

[#1]

I have an open question abot low speed which has been ongoing for 5or6 weeks. The last response was 7days ago and despite 4reminders it seems that Plusnet hope that I will go away. How do I escalate my complaint? (User name bubulina)

[#2]

@sapphire1

The official complaints procedure is here https://www.plus.net/help/legal/complaints-code-of-practice/