Non-existent upload speeds over the past few days

[#1]

Hi guys,
Been happy with my Plusnet service for a couple of years now, but for the last few days my internet connectivity has been sketchy.  Speed tests show download speeds as normal (4-5 Mbps) but upload speeds are practically non-existent (0.04 Mbps)
I've changed the ADSL filter (no change), I don't have another router to try at the moment but in the mean time I thought I'd ask if anyone has any suggestions?
Cheers.

[#2]

Hi Dodge9876,
Are you connected via an Ethernet Cable or Wireless? If it's Wireless, could you please connect an Ethernet Cable and let us know if there is any difference?

[#3]

Hi Chris,
Thanks for the reply.  It's the same whether connected by ethernet or wireless.
Cheers.

[#4]

I've just reset your line, if you could give it a few minutes and let us know if there's any difference?

[#5]

No different I'm afraid Chris - still 4.6 download and now not even registering on http://www.speedtest.net/ for the upload speed.  It took me ~30 seconds to submit my last post!
I've power cycled my router too.

[#6]

Thanks for trying.
Can you please raise a fault with us at http://faults.plus.net and we'll have our Faults Team take a look for you.