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Non-availability of Usage Data

Jabof33
Newbie
Posts: 2
Thanks: 5
Registered: 23-01-2017

Non-availability of Usage Data

Hi.

I have seen an odd comment or two about this in the past.

My situation is I have had no usage data for the last 6 months!

The link leads to the page, but I get the message -

"Sorry, there's nothing to show at the moment"

Then the usual list appears with 'helpful' suggestions that lead nowhere.

Has anyone had this problem and if yes, what was the solution?

Trying to talk to Plusnet - apart from using the support telephone number - is a s much use as the proverbial chocolate teapot (something to bear in mind if you like Yorkshire tea, perhaps). Problem is - I don't always have 45 minutes to spare listening to the AWFUL muzack on the Plusnet phone system.

 

 

7 REPLIES
Jabof33
Newbie
Posts: 2
Thanks: 5
Registered: 23-01-2017

Re: Non-availability of Usage Data

Further to the above, I have (at 07:45) had an on line chat (My God, that was a SURPRISE..........be Early and you beat the rush). The upshot of my conversation with [CSA Removed] was this is a value-added feature and not  essential to provision of user service. The problem is known and ongoing. As such it is (very) low priority to be fixed - don't hold your breath.

I told [CSA Removed] his comments were a cop-out and that this HAD been a feature ever since the dim and distant past, when I originally joined Force 9 (ah, the heady days of analog dial-up, eh!**&$")

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Non-availability of Usage Data

No speed data:

 

This feature too seems to have been unavailable for far too long too!! (as attachment).

 

My usage stats do actually work,  however Smiley

Tags (2)
jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: 21-07-2014

Re: Non-availability of Usage Data

I've noticed this for quite some time. I just assumed they had removed the service of being able to see usage.

 

Interesting that some people can indeed see their stats. I have to agree, I can't be bothered to be on hold for that long either. Undecided

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Non-availability of Usage Data

Browni
Seasoned Champion
Posts: 1,520
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Non-availability of Usage Data

Or in my case...

zerousage.PNG

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
198kHz
Seasoned Pro
Posts: 3,217
Thanks: 253
Fixes: 7
Registered: 30-07-2008

Re: Non-availability of Usage Data

Some days it works - some days it doesn't.  Sad

 

Image1.jpg

Not young enough to know everything
Jonpe
Seasoned Pro
Posts: 1,269
Thanks: 337
Fixes: 2
Registered: 05-09-2016

Re: Non-availability of Usage Data

Last Friday I celebrated the 6-month anniversary of my usage stats disappearing.  No cake or booze, just an hour's silence while I read and commented on this forum. Smiley