Noisy phone line repaired; how to restore broadband speed
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Noisy phone line repaired; how to restore broadband speed
27-03-2017 11:33 PM - edited 27-03-2017 11:34 PM
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My SO, who I persuaded to switch to Plusnet, has had a noisy, buzzing phone line for ages. We finally reported it and a fault was acnowledged and today fixed by a man at a street cabinet.
Since the problem started, her broadband speed has dropped from ~ 10 Mb/s to ~ 2 Mb/sec.
Do we need to do anything to get that back up after the line repair?
Re: Noisy phone line repaired; how to restore broadband speed
28-03-2017 8:47 AM
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Without seeing the current line stats from the router it's hard to tell if the line has been banded or otherwise 'adjusted' to try to cope with the line noise, but the odds are that it has.
Probably needs resetting by a member of the PlusNet staff who monitor these forums - hopefully they will pick this up for you and do whatever is required to restore normal performance.
Re: Noisy phone line repaired; how to restore broadband speed
28-03-2017 8:47 AM - edited 28-03-2017 8:48 AM
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Hi there @markv, if you private message me his Username I can check things out for you.
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Re: Noisy phone line repaired; how to restore broadband speed
28-03-2017 10:53 AM
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Many thanks. PM sent.
Re: Noisy phone line repaired; how to restore broadband speed
28-03-2017 12:14 PM
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Thanks for your private message. I've tested their line and I'm still detecting a fault. I've passed the account to my colleague of our faults team now to contact Openreach to progress this along. I apologise for the inconvenience caused.
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Re: Noisy phone line repaired; how to restore broadband speed
28-03-2017 7:42 PM
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Appreciate your help. Surprised there is still a problem showing. We had a VERY noticable buzz on the line and after the call from the OW engineer that completely dissapeared. Quiet Line Test now gives total silence.
My partner has received a call from Plusnet. Overall we're very impressed with the response we have recieved - thank you.
Mark
Re: Noisy phone line repaired; how to restore broadband speed
28-03-2017 7:52 PM
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It appears the problem we're still detecting may not be service affecting as my colleague explained to me that your partner advised things seem OK now. I think he sent the ticket back to her with a few checks to do if problems do occur.
Having said that, fingers crossed everything continues to work normally.
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Re: Noisy phone line repaired; how to restore broadband speed
30-03-2017 2:03 PM
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The noise has certainly cleared. I will run speed tests at the first opportunity (Saturday).
Thanks again for you help.
Re: Noisy phone line repaired; how to restore broadband speed
30-03-2017 2:08 PM
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Fantastic news, thanks for letting us know.
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