Noisy line with broadband connected
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Noisy line with broadband connected
24-03-2011 11:24 AM
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There's also bad line noise when the router is connected which goes when it is unplugged.
I've tried all things mentioned on support pages here and from plusnet support, i.e.
- Plugged directly into master socket (although there's no other points in the house anyway)
- Bought another router (with a fun trip to argos where they sold me a used one with someone elses login details, nice.)
- Tried four different filters
- Made sure no nearby electronics could be interfering by moving them away
- Tried with corded phone
The latest is interleaving has been turned on, if it wasn't already. But will this help with the line noise?
My line stats are:
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 11.4 13.0
Attenuation (dB): 21.0 11.5
Output Power (dBm): 12.2 19.8
Attainable Rate (Kbps): 3904 852
Rate (Kbps): 3616 448
So interleaving appears to be on but I am still getting disconnects on phone calls and the line noise is the same.
To me this sounds like a possible HR dis problem? The master socket was only installed by OR a week or two ago as part of my new plusnet phone package (which I really value when I can hear the other person over the line noise :))
Re: Noisy line with broadband connected
24-03-2011 2:31 PM
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One of the faults guys should call you shortly about this.
Jojo
Re: Noisy line with broadband connected
24-03-2011 2:46 PM
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Re: Noisy line with broadband connected
26-03-2011 3:29 PM
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Anyway, many thanks go to Jojo, Dave and Lee. Both plusnet and Openreach have exceeded my expectations and it is much appreciated.
Oh, one question though...
My line stats are now:
SNR Margin (dB): 12.6 24.0
Attenuation (dB): 19.0 10.0
Output Power (dBm): 12.2 19.8
Attainable Rate (Kbps): 8640 1212
Rate (Kbps): 7808 448
But in my plusnet control panel I'm seeing "Current line speed: 2.5 Mb"
How long will this take to update and does it need a nudge?
Re: Noisy line with broadband connected
26-03-2011 7:33 PM
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BT pass a delta report to Plusnet and Current line speed should automatically update to match within 12 hours. Your PPP session (Internet) should drop and reconnect when the change takes place.
In the meantime I suggest leaving the router connected 24x7. After a few days with a stable connection, and since a fault has been repaired, Plusnet may agree to reset your line, the target noise margin going down to 6dB and the training period restarting. If interleaving is also turned off I would expect you to get an 8128kbps sync.
When is ADSL2+ due on your exchange (http://usertools.plus.net/exchanges/)?
Re: Noisy line with broadband connected
27-03-2011 11:09 AM
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Re: Noisy line with broadband connected
29-03-2011 12:10 PM
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Re: Noisy line with broadband connected
09-05-2011 11:56 AM
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Is there any way to get the line speed limit raised please?
Re: Noisy line with broadband connected
09-05-2011 3:49 PM
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Your BT profile is also at 6500, the maximum for an interleaved up to 8mb/s line. If we turn off interleaving you'd probably get the 7150 profile though, please let us know if you'd like us to go ahead with that?
Re: Noisy line with broadband connected
09-05-2011 4:15 PM
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Re: Noisy line with broadband connected
09-05-2011 4:25 PM
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