Noisy Router Investigation

[#1]

Yes, but as the thread at the time stated we only had a few of those and they were available for a trial. We didn't have enough at the time to send them out to everyone who requested, so certainly don't have any left now to send out I'm afraid.

[#2]

Disappointed to report that my replacement "latest Thompson 4 port router" whistles.
Back in June, Matt indicated that the next batch of routers would include a fix for this problem. Can you tell us when will they be available?

Quote from: Matt

We’ve identified a solution which is to introduce a capacitor to remove the 4Khz harmonic without any negative effects (this component is normally present in TG582n devices with the USB port).   The routers with USB ports are not affected because they already contain this extra component which stops this noise, this component is part of the dying gasp circuitry which is not present in the non-USB version. We’ll be making a change in our next manufacturing run which is scheduled for the end of June, these take a while to come from China so will begin shipping to customers later in the year.

[#3]

@GeoJ
I presume your new router doesn't have a USB port? Let me know and I'll chase this up.

[#4]

@chrispurvey
You are correct, this one doesn't have a USB port.
The silent USB one that you supplied from this thread unfortunately stopped working.

[#5]

What is the problem with the USB one that you have, do you know why this is not working?
I'll arrange to get another shipped out for you.

[#6]

@chrispurvey
On two occasions in a week it literally stopped working. The Wifi signal disappeared and all the lights were off. The top of the router was still warm though. Power cycled and it was still dead. It would only power up if left unplugged for a few hours. I still have it if you want it back.

[#7]

I'll let our products team know and if we need it we'll send a returns bag along with the new one.

[#8]

Hi Chris,
A few weeks ago I received a new TG582n router (without USB port) and can confirm it has the annoying high pitched whine. Would it possible to explore getting this rectified?
Mathew

[#9]

I swear mines whistling again
Its silent replacement with USB port died and its replacement is now whistling.
Are the new black Thomson routers available yet for replacements?

[#10]

Hello,
Had my service activated with Plusnet (business broadband unlimited) couple of months ago. My TG582n router (without the USB port) has the annoying high pitched whistle. Would it be possible to get a replacement router please?
Many thanks,

[#11]

I'll take a look at these 3. I'm pretty sure that the routers we now have in the warehouse don't have the same noise (different batch that have this issue fixed).

[#12]

I've dispatched replacements for these 3 routers, all from the new batch.

[#13]

Thanks. Take it these aren't the newer black ones I heard people were testing?

[#14]

No, these are still the 582n routers. The black ones are 589s.

[#15]

Any chance of a 589?