Noisy Router Investigation

[#1]

Mine doesn't sound as loud as that either I have to say.

[#2]

It's not so much the volume it's the pitch (or words to that effect).

[#3]

Hi,
Forgot about this thread and just caught the postman today with a new router.
This one has the USB port (I assume for hosting files over the network). Does this mean I can't use the 10.? Demo firmware on my ADSL connection?

[#4]

What firmware has it got on it at present? There is some different firmware going out on replacement modem/routers. Unless you are having a problem with it or need the extra functions I wouldn't change immediately. See how well the current firmware meets your needs. Post up the full stats on your Faceplate thread.

[#5]

Ok.
Will try it shortly however it's already annoying me as its missing a rubber foot so won't sit still 😞

[#6]

My line reset today about 2 hours ago.
Not sure why as no one was online. Hmmm...my SNR has dropped to 4.6dB too.
Will try the new router after manually disconnecting.

[#7]

Quote from: Damian78

Will try it shortly however it's already annoying me as its missing a rubber foot so won't sit still 😞

It seems that only some people are able to discern small movement due to a missing rubber foot. There have been one or two reports from other customers. Do you think you could record this missing foot?

[#8]

Phew.
New router is now silent and removed a rubber foot off the old router. It's on firmware revision 8.4.4.J I think.
Will there be a revision for the USB enabled routers soon? It seemed to improve my Wifi connection when I upgraded the noisy one.

[#9]

see this thread but you should wait until it's confirmed that the USB port is supported in ADSL mode. But also check the current version by logging into the Modem/router, if it's not 8.4.4.J you might want to check how it's performing as you won't be able to get it back again if an upgrade isn't satisfactory.

[#10]

Its on 8.4.4.J.
Does the FTTC firmware work ok on ADSL?

[#11]

Best to wait and see the follow up posts on that thread. Have a read through all the posts. A couple of users are testing it.

[#12]

Quote from: chrispurvey

@andy265 I'm going to arrange deliver of a new router for you

Got it today, thanks!
New router makes no noise at all. I'll get the old one on its way back to you Monday.

[#13]

Aside from the USB port...what is different with the routers?

[#14]

Quote from: chrispurvey

If you could send the router and power supply in the returns bag

I got two returns bags, a Plusnet one in the bag with the new router, and a BT one posted separately. I assume it's the Plusnet one I'm sending it back in?

[#15]

@andy265
As it seems you transferred from BT Broadband, I guess the BT one is for your HomeHub, but you'll need to check your BT Ts&Cs they could well be entitled to it back. The Plusnet one would be for the PN modem/router, someone from the DCT could no doubt confirm that on Monday if you have any doubts.
@Damian78
Depends what you meant by what's the difference with the Routers. Initial ADSL modem/routers sent out had a USB port, later ones did not. AFAIK it's some of these later ones that had the noise problem. All the Fibre Router ones all had/have a USB port AFAIK and are flashed with different firmware that turns a LAN port to a WAN for Fibre, so you only have 3 LAN ports on Fibre.
The latest DEMO firmware appears to support both modes and USB on Fibre but waiting for confirmation of USB support in ADSL mode - it should do, but it would be wise to see what reports comeback from initial tests. As you might have a line issue it would be wise to wait a while and see how the new router pans out before changing any firmware..