Noisy Line and Disconnections
Hi Jessica,
As you've said you've got a noisy line, what happens if you unplug the broadband router and plug the phone handset (preferably corded and not cordless) directly in to the master socket? Do this, dial 17070 and then use option 2. If there is still noise on the line then proceed to step 3. If not then:
Step 1: Have you tried using an alternative microfilter? The filters are responsible for removing the broadband 'noise' from the frequencies used for voice service (and stopping the voice 'noise' from spilling over in to the broadband part of the line). If that clears up the noise you should see an improvement in a few days with the broadband.
Step 2: Do you have any other equipment on the phone line (Sky Box, etc) That should also have a filter connected to it. Fit / replace the filters and return to step 1.
Step 3: If your phone service is with BT and not Plusnet and is noisy, I'd recommend that you contact BT about the noise on the line (do not mention broadband at all) and have them fix the voice fault. That usually fixes the broadband issues.
If you fix the noise on the line problems by switching / adding microfilters and the broadband disconnections still occur, then raise a fault as per Linn's advice.
As you've said you've got a noisy line, what happens if you unplug the broadband router and plug the phone handset (preferably corded and not cordless) directly in to the master socket? Do this, dial 17070 and then use option 2. If there is still noise on the line then proceed to step 3. If not then:
Step 1: Have you tried using an alternative microfilter? The filters are responsible for removing the broadband 'noise' from the frequencies used for voice service (and stopping the voice 'noise' from spilling over in to the broadband part of the line). If that clears up the noise you should see an improvement in a few days with the broadband.
Step 2: Do you have any other equipment on the phone line (Sky Box, etc) That should also have a filter connected to it. Fit / replace the filters and return to step 1.
Step 3: If your phone service is with BT and not Plusnet and is noisy, I'd recommend that you contact BT about the noise on the line (do not mention broadband at all) and have them fix the voice fault. That usually fixes the broadband issues.
If you fix the noise on the line problems by switching / adding microfilters and the broadband disconnections still occur, then raise a fault as per Linn's advice.
