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Noise margin has crept up - is reset possible?

FIXED
skswales
Hooked
Posts: 8
Fixes: 1
Registered: ‎12-08-2020

Noise margin has crept up - is reset possible?

I used to operate very successfully with the supplied Plusnet Router (N7201571B001163) at a 6dB margin. Lately the bandwidth dropped and I noticed the margin had crept up to 9dB, and for the last fortnight it has been at 12dB, significantly impairing my use of the line (now below 3mbps download).

I'm happier with potential occasional dropouts than with a much slower connection.

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Noise margin has crept up - is reset possible?

Fix

Hi there skswales, I've popped a reset through for you back to 6db, that should take effect in the next 24 hours so let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
skswales
Hooked
Posts: 8
Fixes: 1
Registered: ‎12-08-2020

Re: Noise margin has crept up - is reset possible?

Thanks ever so much Adam, that's now back as we like it!

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Noise margin has crept up - is reset possible?

Nice! I'm glad that's had the right effect already!

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team