cancel
Showing results for 
Search instead for 
Did you mean: 

Noise Margin Reset Please

DavidJ
Grafter
Posts: 45
Registered: ‎30-07-2007

Noise Margin Reset Please

About 18 months ago I had a problem with my broadband. Until that time it had always connected at a solid 8128kbps. For some reason the noise margin on my line suddenly jumped to 12db (from its normal 6db or just above) which resulted in slower connections. A request was submitted to BT to reset the noise margin, which they did and connections have been back at 8128kbps since then. However, back in March this year the same thing happened again. I've waited a couple of months to see if it would sort itself out but nothing has changed.
So, 2 things...
Any idea what can suddenly cause the increase in noise margin?
And can it be reset, please? (Should it sort itself out or does it need a manual reset?).
Thanks
Dave