No sync Help needed

[#1]

HI Eddie,
I've spoken to one of the faults team and we're raising this with our suppliers, so within a few hours they should come back and as us for appointment times, at which point we'll ring you and book an appointment.
Jojo

[#2]

HI Joanne

I have agreed for the BT engineer to come on Monday 8 am - 12
Will see what he can do
Thanks ever so much for all the time spent on this - much appreciated
Boris

[#3]

You're welcome. The appointment time is 8am-1pm though.

[#4]

Hello Joanne
pleased to tell you that folliowng the Bt engineers visit , I am now online again, they fiddled with the wiring ,  they need to correct the intial wiring of the line and fitted a new box
All is  now well ( touch wood  )
Thank you for your help with all this
Boris

[#5]

Great news, glad it's working
Thanks for letting us know, please let us know if it goes wrong again or there's anything further we can do for you.