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No speed estimate

sparkalfa
Grafter
Posts: 35
Registered: ‎30-01-2008

No speed estimate

Hello I have recently had a few drops on a connection that is normally very stable. Had a 40 day connection until recently.
I went to look at the connection speed on the plusnet site and it now states no connection estimate held where perviously the estimate was 17mb. Is there a problem?
Also where on the website are the tools that show what gateway I am connected to  I scent seem to find it now
Thanks
Mark
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: No speed estimate

Hi there,
I've just run a line check for you so that should update soon - though you can find out the latest estimate if you pop your phone number into http://dslchecker.bt.com/
The gateway checker is at http://usertools.plus.net/@gateway
Hope that helps.
sparkalfa
Grafter
Posts: 35
Registered: ‎30-01-2008

Re: No speed estimate

Sorry still no update
My router is reporting 20meg sync speed and I am getting 16.5meg on speedtest Is this ok
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: No speed estimate

Hmm, not sure why that's not updating - sorry about that. Did you try the dslchecker link as that should give you an estimate as per my previous post?
Yes, 16.5Mb on a 20Mb line sounds very much ok Smiley
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: ‎21-02-2013

Re: No speed estimate

Fyi, mine hasn't had a value displayed for the last month either.
sparkalfa
Grafter
Posts: 35
Registered: ‎30-01-2008

Re: No speed estimate

Hello
Yes I did use the availability checker but it's saying 15mb I seem to be getting faster  until recently the plusnet profile matched the speeds I was seeing