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No service!

higgy1981
Grafter
Posts: 61
Thanks: 3
Registered: 10-04-2017

No service!

My broadband went down randomly today when i wasnt home.

Back from work, Orange light and flashing red light, no dial tone.

Faults keeps telling me 'oops there was a problem'. Not waiting 30 minutes on the phone.

Help Sad
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: No service!

Hi there.
I’m sorry to hear your services have stopped working. If you can send me a PM with your landline phone number I’ll be happy to check things this side for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
higgy1981
Grafter
Posts: 61
Thanks: 3
Registered: 10-04-2017

Re: No service!

Access denied when i press private messages.
Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: No service!

That's odd. Sad This is probably something for @jaread83 to look into.

In the meantime, if you've tried running a line test here regardless of the result you receive, the tester may have reported a fault through to Openreach. Are there any open tickets which indicate that here?

 

If there's no indication of an open fault ticket, I'd try running through the troubleshooting here.

 

Failing the above, I'll be happy to take a closer look when I'm back in the office on Sunday.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
higgy1981
Grafter
Posts: 61
Thanks: 3
Registered: 10-04-2017

Re: No service!

How do i PM. Beginning to think it was a mistake coming back to +NET. Farcical setup Sad

 

higgy1981
Grafter
Posts: 61
Thanks: 3
Registered: 10-04-2017

Re: No service!

I see three tickets have been raised. I suppose it's just a waiting game now. No broadband for the weekend Sad
Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: No service!

It looks like there's a problem at the exchange.

We've been advised of a response time of by 28/11/17 23:59:59

 

Our faults team will get in touch when we've got more info.

 

P.S. I've closed the 2 of the tickets as duplicates.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
higgy1981
Grafter
Posts: 61
Thanks: 3
Registered: 10-04-2017

Re: No service!

Thanks Gandalf.

 

Hoping for a speedy fix. The weekend was awful.

 

Cant control my heating, cant control my lights, Sky Q multiroom doesnt work.

 

'Smart' home indeed!!!

higgy1981
Grafter
Posts: 61
Thanks: 3
Registered: 10-04-2017

Re: No service!

Got home last night to find my telephone line and broadband working.

 

Got a text this morning to say 'Jon' has been allocated my job and will be with me today.

 

 

Left hand, right hand!!!!!

Superuser
Superuser
Posts: 10,004
Thanks: 1,540
Fixes: 19
Registered: 22-08-2007

Re: No service!

There is some possibility that there is further work required.  Check out your support ticket using the link below.

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: No service!

"Cant control my heating, cant control my lights,.."
Good reason for staying with local control not through a Cloud somewhere.
Superuser
Superuser
Posts: 10,004
Thanks: 1,540
Fixes: 19
Registered: 22-08-2007

Re: No service!

Indeed ... not wanting to be unkind ... but oh the woes, trails and tribulations of the 1st world ... Undecided