cancel
Showing results for 
Search instead for 
Did you mean: 

No service!

higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

No service!

My broadband went down randomly today when i wasnt home.

Back from work, Orange light and flashing red light, no dial tone.

Faults keeps telling me 'oops there was a problem'. Not waiting 30 minutes on the phone.

Help Sad
11 REPLIES 11
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: No service!

Hi there.
I’m sorry to hear your services have stopped working. If you can send me a PM with your landline phone number I’ll be happy to check things this side for you.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: No service!

Access denied when i press private messages.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: No service!

That's odd. Sad This is probably something for @jaread83 to look into.

In the meantime, if you've tried running a line test here regardless of the result you receive, the tester may have reported a fault through to Openreach. Are there any open tickets which indicate that here?

 

If there's no indication of an open fault ticket, I'd try running through the troubleshooting here.

 

Failing the above, I'll be happy to take a closer look when I'm back in the office on Sunday.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: No service!

How do i PM. Beginning to think it was a mistake coming back to +NET. Farcical setup Sad

 

higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: No service!

I see three tickets have been raised. I suppose it's just a waiting game now. No broadband for the weekend Sad
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: No service!

It looks like there's a problem at the exchange.

We've been advised of a response time of by 28/11/17 23:59:59

 

Our faults team will get in touch when we've got more info.

 

P.S. I've closed the 2 of the tickets as duplicates.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: No service!

Thanks Gandalf.

 

Hoping for a speedy fix. The weekend was awful.

 

Cant control my heating, cant control my lights, Sky Q multiroom doesnt work.

 

'Smart' home indeed!!!

higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: No service!

Got home last night to find my telephone line and broadband working.

 

Got a text this morning to say 'Jon' has been allocated my job and will be with me today.

 

 

Left hand, right hand!!!!!

Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: No service!

There is some possibility that there is further work required.  Check out your support ticket using the link below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: No service!

"Cant control my heating, cant control my lights,.."
Good reason for staying with local control not through a Cloud somewhere.
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: No service!

Indeed ... not wanting to be unkind ... but oh the woes, trails and tribulations of the 1st world ... Undecided

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.