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No router

Nyxanna
Grafter
Posts: 46
Registered: ‎16-05-2013

No router

My installation date is today and I still haven't received the router.
I got a text on Monday saying that it is being sent via first class but nothing came.
What can I do?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: No router

Hi there,
Sorry to hear you're router hasn't reached you yet. We'd expect such deliveries to reach you within 3 working days. As today is the 3rd day I'd be surprised if it doesn't reach you before tomorrow.
If it doesn't can you please let me know by replying to this post and I'll arrange for another one to be sent out.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 17,666
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: No router

In the meantime you can bypass the need for a router by following the steps below:
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff