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No response from Support
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- No response from Support
No response from Support
30-08-2013 5:32 PM
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Hi, I raised a ticket #73817593 on Wednesday about a recent drop in download speed (to 0.3 - 0.4 Mbps!). Ticket is logged but no response for almost 48 hours now, despite a prompt after 24 hours (the claimed "it can take up to" time).
Is this normal with plusnet nowadays? Whenever I've dealt with them in the past they were much more responsive (been trouble-free for a while).
Thanks,
Mark.
Is this normal with plusnet nowadays? Whenever I've dealt with them in the past they were much more responsive (been trouble-free for a while).
Thanks,
Mark.
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Re: No response from Support
30-08-2013 9:12 PM
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I believe they aim to reply to a ticket within 3 days.
I suspect, if you prompt a ticket it then becomes 3 days from the prompt
I suspect, if you prompt a ticket it then becomes 3 days from the prompt
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Re: No response from Support
31-08-2013 10:16 PM
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call them! solved
Message 3 of 4
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Re: No response from Support
02-09-2013 10:47 AM
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Message 4 of 4
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