No reliable internet connection since the start of December

[#1]

Hi
Posting on here as im getting no ware with a support ticket, and now not getting any responce
I have been running plusnet ADSL since april 2009 and was perfect until the start of December, now the modem doesnt appear to be able to hold a good connection
Ive tired
Filters
Modem
Test Socket
There isnt anything else using my line it comes in at the front of the house and into the modem, im confused why this has been fine for about 9 months and then unusable.
Ive been running quiet line tests etc, I have some stats maybe someone could point me in the right direction. Ive tired running routerstats but the lines currently no up enough to start reporting

[#2]

Looks like it might have been a voice fault on the line, very noisey
But my connection is still really slow, even though the modems back up at 6500 / 7200 bps
Does somthing else need resetting with BT or Plusnet ?
Your DSL Connection Rate :7808 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

[#3]

If you have a voice fault giving a noisy line your broadband will be crap. Sort out the voice issues and the broadband will sort itself out very quickly.
There is no point reporting or investigating broadband problems while you have a voice fault.

[#4]

What I mean is BT came today and hopefully fixed the voice issue.
So do I need somone to ammend my "IP Profile " ?
As my speed is still low, ive read on here I might need to contact someone

[#5]

As the router is now connecting higher, the IP profile should automatically increase. As it's a large jump it should increase tonight, however it can take up to 72 hours. If it's not update following the weekend we'll need to kick it on as a fault.

[#6]

Phone lines all noisey again this morning 😞
Was hoping BT had found and fixed where my line joins the house was uncovered and was replaced Friday
This was the router stats after  the above fix - Re crimp connnection and box up
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,808
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 13.5
Line Attenuation (Up/Down) [dB]: 6.0 / 11.0
SN Margin (Up/Down) [dB]: 23.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 10,442 / 0
Loss of Signal (Local/Remote): 1,903 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 2,322 / 0
FEC Errors (Up/Down): 0 / 53,699
CRC Errors (Up/Down): 0 / 1,045
HEC Errors (Up/Down): 0 / 964
And the stats this morning
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,192
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 17.5
Line Attenuation (Up/Down) [dB]: 8.5 / 12.0
SN Margin (Up/Down) [dB]: 15.0 / 29.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 93 / 0
Loss of Signal (Local/Remote): 58 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 66 / 0
FEC Errors (Up/Down): 0 / 856
CRC Errors (Up/Down): 0 / 12
HEC Errors (Up/Down): 0 / 12

[#7]

Quote from: mixxy

BT came today and hopefully fixed the voice issue Phone lines all noisey again this morning 😞 SN Margin (Up/Down) [dB]: 15.0 / 29.5 Loss of Framing (Local/Remote): 93 / 0 Loss of Signal (Local/Remote): 58 / 0

Noisy indeed and your ADSL really doesn't like it.
Back to your phone service provider I'm afraid (BT Retail?)

[#8]

Hi there,
As HP has said if your phone line is noisy again it's a case of going back to your voice provider and re-raising the fault.

[#9]

Right BT have been back and replaced the phone from the post to the house and all is much better yesterday
Still got an IP Profile of 135Kbps at the mo, so hopefully by sunday it should be backup to speed

[#10]

It may happen quicker than the usual 3 days, as it's such a large increase it may happen before Sunday.

[#11]

Right my IP Profile is back reporting at 6500 but I still only get 125kbps on a speedtest
The connection is sill so slow

[#12]

It's probably that your PlusNet profile hasn't caught up with the BT one.
What speed does this say https://portal.plus.net/my.html?action=data_transfer_speed ?
If its still 135 then call CSC and get them to match your PlusNet profile to the BT one OR if you're lucky , one of the Comms Team might spot this thread and do it for you.

[#13]

Hi mixxy,
MisterW is right on both counts - thanks MisterW
Your profile on our side was still set to 250kb/s so I've upped this to 6500 to match the BT one. You should get the speed increase pretty much straight away. Sorry about the delay there.

[#14]

Now that's what you call service, Matt 

[#15]

Humm still slow
Speed Down 198.77 Kbps ( 0.2 Mbps )
Speed Up 360.86 Kbps ( 0.4 Mbps )