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No or v low sync since Eunice

racingclub21
Hooked
Posts: 7
Thanks: 3
Registered: ‎20-02-2022

No or v low sync since Eunice

Out in the rural countryside, my ADSL plods along at around 5-6mb sync speeds, often holding this for weeks or months at a time.

Since Friday, I'm struggling to sync at any speed - when I do see any action, I have very high SNR (15).

 

I assume my external line is damaged/waterlogged somewhere?

6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 8,807
Thanks: 4,015
Fixes: 291
Registered: ‎30-06-2016

Re: No or v low sync since Eunice

@racingclub21 See https://community.plus.net/t5/Service-Information/How-to-get-help-with-your-service-during-the-bad-w...

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

racingclub21
Hooked
Posts: 7
Thanks: 3
Registered: ‎20-02-2022

Re: No or v low sync since Eunice

thanks, I saw that. Can appreciate its busy as well.

 

The bot told me everything is fine, which is obviously not true. I'll give it a day or two.

Starlink order also placed....

Townman
Superuser
Superuser
Posts: 19,585
Thanks: 7,982
Fixes: 94
Registered: ‎22-08-2007

Re: No or v low sync since Eunice

Have you got a dial tone and a quiet line?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

racingclub21
Hooked
Posts: 7
Thanks: 3
Registered: ‎20-02-2022

Re: No or v low sync since Eunice

thanks for the nudge.

 

I did plug my phone in on the Saturday & got dial-tone (which confused me a bit).

I tried again this morning & it's dead (which confuses me less).

 


Let's see what the plusnet bot says this time Smiley

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,546
Thanks: 312
Fixes: 67
Registered: ‎22-01-2018

Re: No or v low sync since Eunice

 Hiya @racingclub21,

 

I'm really sorry to hear you are having ongoing issues with your connection and phone line, as well as any inconvenience this is causing.

 

I have run a test on your phone line and it is showing an external fault, which I have reported to our suppliers for you. They have given us an estimated response time of 23/02/22 by midnight.

 

Our faults team will keep you updated here, but feel free to drop us a message after that time and I can chase an update for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
racingclub21
Hooked
Posts: 7
Thanks: 3
Registered: ‎20-02-2022

Re: No or v low sync since Eunice

thanks Sammy!