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No intetnet connection for 6 days.

Posts: 18
Registered: ‎12-05-2020

No intetnet connection for 6 days.

Hi i reported online
Sunday the 24th May that I had no internet connection and the light was flashing orange. Two weeks previously I had the same problem and I was told its an external fault and engineer came and I thought fixed the issue. I phoned plusnet on wednesday as had not heard nothing back from them. The guy I spoke to was lovely. He placed me on hold whilst he checked my connection. I was told the fault had been going on for some time and he was surprised nobody had contacted me earlier . My question is will I recieve compensation for all the times I have had no Internet?Huh
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No intetnet connection for 6 days.

Hello @Purdy2012

How are you finding the connection at the moment? I can see the fault is still open and with our faults team currently, we are awaiting the engineer notes been uploaded to our suppliers system. 


Once the fault has been rectified, you'll receive a downtime credit for the days your fault was open against how much you pay each month.