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No internet

DanParfitt
Newbie
Posts: 1
Registered: ‎26-07-2020

No internet

I have just joined plusnet, all the lights are green on my router but none of my devices will connect to the internet
2 REPLIES 2
Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: No internet

Have you tried wired to the to the router to rule it out being a wireless issue?

If you have any extenstions then disconnect them and just try wired into the master socket. See if it makes any difference.

jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: No internet

Welcome to the forums, @DanParfitt Have you had an email advising you that your connection is live, and if so, when did you get it?

Be aware that if your 'go live' date is today, it can be up to 12 midnight before all the behind the scenes operations complete to allow you access.

John