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No internet

St3
All Star
Posts: 2,557
Thanks: 444
Fixes: 4
Registered: 13-07-2012

No internet

My parents have no internet they said its been down for a couple of hours, bob I seen u online so ive message you.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: No internet

If you can PM me the username I'll have a look.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
St3
All Star
Posts: 2,557
Thanks: 444
Fixes: 4
Registered: 13-07-2012

Re: No internet

I sent you and bob it as u both requested it ;p
St3
All Star
Posts: 2,557
Thanks: 444
Fixes: 4
Registered: 13-07-2012

Re: No internet

is anyone around to pick up on this as my parents say they still have no internet.
St3
All Star
Posts: 2,557
Thanks: 444
Fixes: 4
Registered: 13-07-2012

Re: No internet

Just spoke to a nice lady named lisa in chat, she ran some line tests and found no faults at the time, I asked for the chart to show their connections status and I was surprised to see that from the 9th of july they had no internet for 13 days. My parents have told me that the router has always been on, id love to know why they had no internet for such a long period if possible.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: No internet

I'm just running a few tests now.
[EDIT]
Our tests aren't finding any issues.
The connection is back online from what I can see too
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
St3
All Star
Posts: 2,557
Thanks: 444
Fixes: 4
Registered: 13-07-2012

Re: No internet

I think posted about same time look above post Wink