No internet

[#1]

Waited for all the emails, did everything asked of me, plugged everything in correctly, got blue light, done restarts and still can't get on internet. Any help please? Thanks in advance.

[#2]

The advice is usually that despite what the email(s) say, the service may 'go live' at any time up to midnight on connection day.  Try again after midnight and post here again if you still can't connect.

[#3]

Thanks for the reply. Still nothing.

[#4]

Try a factory reset on the router by pushing a paperclip or similar in the reset hole that you will find on the router. Keep the switch closed for at least 25 seconds. Then sit back with fingers crossed for up to a quarter of an hour. If that doesn't work I'm afraid that you will either have to contact Plusnet or wait for one of their staff to pick it up here.

[#5 · Accepted solution]

Thanks for the replies. This has been fixed in the 'Fibre broadband' section now.

[#6]

Moderator's note:

Topic locked as the issue has been fixed here.