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No internet when raining

Posts: 1
Registered: ‎08-06-2017

No internet when raining

My internet keeps dropping out every time it rains, the router disconnects and won't reconnect until the rain stops?! 

Does anybody have any ideas as this is a new problem and it's driving me nuts! 

Aspiring Pro
Posts: 194
Thanks: 87
Fixes: 2
Registered: ‎02-12-2016

Re: No internet when raining

This was happening to me a couple of years ago. BTOR found that it was caused by water that had got into the cable between the box on our property and the pole which was sited across the road. They repaired by using a spare pair of wires in the existing cable, so I am expecting the problem to re-occur at some point in the future.

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: No internet when raining

Sorry to hear your connection is dropping.

Our tests are showing a potential issue so we'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team